Michael Baldwin Email & Phone Number

Elveden, England, United Kingdom

I provide a safe and secure village for guest and staff.Successful leadership and motivation for a team of 5-10 security staff; providing direction and support, whilst undertaking all management duties including goal setting, annual reviews, personal performance and absence management.Successfully undertake recruitment activity and provide induction and training to new staff members.I have successfully guided and mentored staff into assistant management positions. Accountable for the management, control and resolution of all Security related incidents; including liaising external authorities such as local police forces, emergency and social services.I ensure effective and efficient communications across the team for effective running of our day to day responsibilities; ensuring all set tasks are undertaken efficiently and all processes and guidance are followed . Motivate, support and encouraged security teams to achieve highest possible results.I ensure all health and safety is adhered to by all and the welfare of both staff and guests are kept at a high priority.Management of Village and Security based audits, undertaking review and reporting on findings.

Elveden, England, United Kingdom

Accountable for the management, control and resolution of incidents across all departments, ensuring effective and efficient communications across teams.Provided leadership for large teams to achieve smooth day to day running of business across the village.Supported HOD’s and their team’s across the Village.I was responsible for overseeing staff across all departments and promoting a collaborative working environment.Facilitated meetings and coordination with Senior Management.Ensured all health and safety is adhered to by all and the welfare of both staff and guests are kept at a high priority,Promoted DES ‘Delivering Excellent Service’ to all of our guests.Ensured service recovery was dealt with promptly and to the highest possible standard.Ensured a diplomatic and fair resolution to guest complaints or conflicts.Overcame challenges and anticipated problems before they arose.