Jupita utilizes AI to monitor and analyze client communications whether it’s over chat or voice calls, and provides a wide-range of data & analytics around your customer touch points which can be used for sales, marketing, attribution, compliance and QA. Essentially this enables data-driven client communications.

Established and enhanced operational frameworks across multiple departments including Finance, Alliances, Sales, Customer Success, Legal, HR, and Retail. Boosted sales strategies and fortified business relationships by introducing innovative partner and ambassador programs. Facilitated and delivered end-to-end solutions for clientele by developing comprehensive service offerings. Oversaw product development and pricing strategies to foster growth and scalability. Analyzed market trends and customer segments to devise targeted marketing strategies and uncover new revenue opportunities.● Achieved a 20% increase in annual recurring revenue by revamping product offerings and pricing strategy.● Conducted deep analysis of customer base and products, leading to the successful redefinition of solution packages and pricing structures.● Created sales materials and demo scripts to support new offerings, ensuring alignment with customer needs.● Built and maintained strong relationships with key customers, some of whom transitioned into personal connections beyond professional engagement.

Phantime is the premier social commerce site focused on connecting professional talent with users and fans. The live interactive capabilities and collaboration and searching features allow talent and users to seamlessly connect, providing win-win benefits.

Streamlined operations, human resources, finance, and community development initiatives as a key leader at a dynamic software startup. Developed and executed comprehensive financial models and pricing strategies tailored to market demands, driving profitability. Directed high-stakes projects, ensuring alignment with strategic goals and enhancing company performance. Fostered scalable growth by implementing a well-researched and curated suite of corporate tools, and established critical processes across multiple departments. Delivered comprehensive reports to the board, highlighting key insights and strategic recommendations. ● Drove market success by formulating apt product definitions, crafting innovative sales and pricing strategies, and establishing key partnerships. ● Developed and optimized diverse processes for hiring, product management, sales, account management, and financial operations, thereby enhancing overall efficiency.● Designed and rolled out a professional services and support offering, contributing to the company's comprehensive service portfolio.● Championed a positive company culture, laying the foundation for employee engagement and collaborative success.

Cascade Zippy Analytics System is a powerful tool for distributed storage, processing and real time querying of very large data sets known as Big Data. Cascade is the leader in absolute performance of analytics with the lowest cost of hardware and energy required.

Led the strategic planning and operational management at a dynamic software company, ensuring the creation of an executive team capable of driving growth and innovation. Developed and implemented processes that increased adaptability and efficiency in a fast-paced market. Oversaw definition and processing of patents, solidifying a competitive edge in the industry. Directed key business functions including human resources, finance, business development, partnerships, sales, and product development. ● Co-founded the company and played pivotal role in launching flagship product suite, aligning offerings with customer needs.● Transformed a basic patent into a comprehensive suite of products and solutions tailored to meet target customer needs.● Devised the company's brand identity, including the name, logo, and website, enhancing market recognition and appeal.

Managed global professional services and support operations, focusing on scaling services and implementing industry-leading processes. Led critical initiatives targeting key performance challenges, directly engaging C-level executives and board members for impactful outcomes. Established company metrics, delivering reports to top management for informed decision-making. Created and optimized models for revenue forecasting, enabling accurate financial projections. Oversaw operational process analysis and improvement initiatives, enhancing efficiency and effectiveness across company's international footprint.● Created a functional grouping of products, streamlining operations and improving sales to professional services transitions.● Reorganized the professional services leadership team, resulting in increased operational efficiency and team cohesion.● Formulated new processes that enhanced the customer experience from sales through to account management and support.

Harmonized PMO operations, aligning 300+ consultants within three business units and four international regions to enhance service delivery and client satisfaction. Developed and standardized processes to optimize professional services performance, leading to improved margins and consultant retention. Pioneered implementation of unified PMO, focusing on operational efficiency, financial planning, analysis, and accurate forecasting.● Led a strategic initiative to differentiate and elevate the company's professional services, resulting in a competitive edge.● Designed and executed financial models that provided accurate forecasting, contributing to informed decision-making and strategic planning.

ABI provides web based technology solutions for enterprises. ABI specializes in data mining/parsing and competitive market analysis of online markets. The patent pending product enhances and forecasts market valuations and trends for certain product lines in the world market.

Guidewire provides flexible core software systems to the Property and Casualty Insurance industry.• Optimized the Professional Services Organization, including operational and financial processes, contract management, billing and forecasting, resource management, FP&A, policies, training and general operations.• Led programs to engage services staff, improve retention and build a strong culture.• Successfully executed the IPO transition for services, ensuring compliance and scaling due to hyper growth.

Lohika is a tech outsourcer for software product development in Ukraine, for customers such as HP, Cisco and, eBay.• Implemented solutions that reduced staff attrition, improved recruiting results and enhanced operating efficiencies.• Established the Resource Management process that optimized the services supply chain, exceeded utilization targets, & provided reliable revenue forecasting.• Developed processes for project delivery and customer relationship management.

eMeter provides Meter Data Management solutions to collect and manage metering infrastructure (AMI) data.• Managed projects to develop an industry-leading benchmark and partner programs to increase sales.• Established a PMO that standardized professional services delivery and operational processes.• Led the west region services group, exceeding utilization and customer satisfaction targets.