Experienced Senior Sales / Contact Centre Manager with a demonstrated history of working within the flooring e-commerce industry. Skilled in;• Face to Face Sales,• B2B Sales,• Telesales,• Sales Operations, • Staff Coaching,• Staff monitoring,• Store Management.Managing teams from 2008, has led to me overseeing 4 stores, including a Telesales function. Responsible for recruitment, training, target and KPI setting, and monitoring along with the introduction of key sales activities to maximize leads. Reporting into direct report’s and Senior Management across the business.People are key, as a leader I provide a support base for my team. A leader should be goal driven, honest, approachable, fair and provide an environment for development, all of which I take pride in.Within a team, you will have high fliers but ultimately you are as strong as the whole team you have, get that right and you won’t be far off your goals.Look after the people and they will look after the business needs.