Michael Barnes Email & Phone Number

Australia

Fortitude Valley, Queensland , Au

Fortitude Valley, Queensland , Au

Fortitude Valley, Queensland , Au

Ashmore, Qld, Au

Role SummaryResponsible delivery of the Games Network by providing program management and governance of the appointed Telecommunications / Network Integration Services, Reprographics and IT Hardware providers as well as program guidance to Infrastructure Services and the Technology team in general.Key Achievements• In conjunction with key stakeholders and suppliers designed and delivered resilient multi-venue (30+ Venues) network incorporating IP Data, IP Voice, Broadcast (Video & Commentary) to support Commonwealth Games Corporate and Games Delivery requirements.• Design and delivery of Wi-Fi solution (600 Wireless Access Points) to support approx. 40,000 concurrent services.• Co-ordination of the deployment and decommission of Network infrastructure (Routers/Switches), Printers and PC’s across multiple sites.• Program management of the transition of key services from traditional infrastructure model to Cloud based services including Microsoft Azure for Server and Application hosting, Office 365 for email, Office productivity tools and Skype for Business. • Developed in conjunction with Supplier’s Operational support plans and processes to ensure services are provided both in support of pre-games and games time agreed service levels and timelines.• Establishment and maintenance of the necessary program controls and reporting structure (Steering Committee’s) to successfully manage program outcomes.• Management of the resolution of infrastructure issues and where necessary, escalating in accordance with defined governance processes.

Ashmore, Qld, Au

Role SummaryManagement of Infrastructure suppliers operating within the GC2018 TOC (Technology Operations Centre) along with responsibility for the coordination of any infrastructure suppliers that do not have a full-time presence in the TOC. Coordination of the monitoring of Infrastructure suppliers including support functions provided by the suppliers across all Venues and system wide incidents. Responsible for the management of the following providers: • Optus – Technology Services Integrator • Cisco – Network Hardware • Fujitsu – IT Equipment • CSG - Reprographics (Printing)• Microsoft – Azure Hosting / Office 365Key AchievementsIn conjunction with Infrastructure Service Provider’s delivered a core technology platform that underpinned the successful staging of the GC2018 Commonwealth Games.

Ashmore, Qld, Au

Role SummaryResponsible for the coordination of the Corporation’s Information Communication Technology (ICT) arrangements. Including contract management and ICT service provision via a multi-sourced model. Ensure a high level of customer service is provided to the business in its use of infrastructure and applications. Definition of technology strategies, development and implementation of policies and provision of high-level advice.Key Achievements• Foundation Technology member which included establishment of core Corporate Services, including:- Implementation of Corporate Applications Program of Work (ERP, EPM) - Service Delivery of GOLDOC Corporate Technology Environment (Hardware, Software, Network Infrastructure) including establishment and management of day to day operational support and incident management / problem and change in line with ITIL.- Vendor Management of Current GOLDOC technology suppliers- Management of the Corporations ICT assets including conducting Hardware and Software Licence Management- Development and establishment of Technology Policy and Guidelines• Project Management (including design, procurement and deployment) of the Technology fit-out of GOLDOC GHQ – Network (Data /Telephony/Infrastructure)• Co-ordinated Technology relocation from Bundall to Ashmore• Development of Technology Strategic Plan • Operational / Business Planning and budget Management• Design and delivery of Hybrid Cloud Infrastructure including Office 365 and Azure platform migrations• Development, management and implementation of ICT strategies for the Corporation ensuring the utilisation of products and services is consistent with strategic direction and organisational requirements• Vendor management of external ICT service providers to deliver the overall day-to-day operational support of ICT infrastructure and applications

Role SummaryThe role is responsible for leading, developing and effectively implementing a robust and scalable service support organisation and best practice ICT Service Management approaches (ITIL) and building user training capabilities including content design and delivery of end user training. Key Achievements• Documented and implemented Service Desk processes such as Incident, Problem, Event and SLM to a 2-maturity level; • Contributed to the definition of Organisational Level Agreements’, Underpinning Contracts and Service Level Agreements; with participating councils, vendors and operational areas.• Implemented Organisational Wide Support tool to enable the support groups to manage and report on Incidents and Problems effectively with appropriate KPI's; • Developed a customer satisfaction framework which incorporated regular user surveys.• Developed ICT Training Framework that focuses to educate end-users by presenting them with the facilities, technology and guidance that will assist them with their ICT concerns or problems; • Developed an appropriate team structure and resource capability within the ICT Support Desk and Training teams to meet demand in the most efficient and cost-effective manner.

Au

Role SummaryResponsible for the timely delivery of high quality information services projects to the organisation within a predefined financial budget and with limited resources.Key Achievements • Delivery of projects within resource boundaries. Time, cost. • Wireless Broadband Connect (Wireless Connectivity to QT Network utilising Telstra NextG) • Share Service Agency Migration (Migration of 300+ users from QT network to a new service provider) • ZAM (ZENworks Asset Management) Implementation (Software tool to monitor and manage hardware and software deployments) • Desktop Update Strategy (Sustainable methodology for the delivery of revision and security updates to Corporate Desktops) • Microsoft Software Licence Management Audit. • NQDL (New Qld Drivers Licence) Device integration & service support transition.

Au

Manage the relationship between the Information Management Division (IMD) and particular assigned customers from the Transport Portfolio and other external agencies and monitor services provided to ensure they meet agreed customer requirements and to assist customers derive maximum benefit.

Responsible for the activities of the Service Development and Measurement Unit The purpose of the SD&M Unit is to help position Information Management Division (IMD) to supply a set of services that:• are aligned strategically to the business directions of IMD and the wider Transport Portfolio customer community;• can be made easily visible and accessible to the Transport Portfolio customer community;• ensures all necessary prerequisites for service delivery are established prior to initial delivery and remain in place for ongoing delivery;• have associated service levels that meet the requirements of the customer and that can be committed to by IMD; and• can have their value to customers measured by an effective IMD measurement and reporting program.

Noida, Uttar Pradesh, In

The purpose of the position is to lead and manage the National Sales Desk Consultants, in liaising with current and potential clients to deliver CITEC solutions that provide “business value” thatenhances the client’s business goals while increasing CITEC’s profitability andstrengthening the client relationship. Along with leading and managing the Bidding Support Services to ensure processes and systems are followed and completed in the appropriate timeframe in servicing clients from all parts of CITEC.

The purpose of this role is to maximise the effectiveness of Council's Information Services (IS) Branch via an internal service provision model. Key to this role is developing, promoting and encouraging open communication between Information Services and its customers thru developing and maintaining procedures and processes that produce positive and productive working relationships and maximise client involvement