I'm an Experienced Client Training and Customer Success leader who has built high performing teams that deliver measurable results. Most recently I formed five teams, Education Design, Client Experience, Client Care, Onsite Hardware Implementation and Partner Success. While building these teams I used my experience in Experiential Design to focus on aligning teams goals, processes and measurement to support the corporate and organizational strategy. I’ve built training programs to decrease time to full role engagement for CS employees. I have built Customer Experience teams to research, design, build and measure organizational processes to find opportunities for client success and retention improvements. I’ve built support teams, programs and processes to increase client enablement. I have built an Implementation team, developing its KPIs, playbooks and onboarding program that successfully delivered enterprise events.As a leader I am most proud of my ability to find talented individuals, provide strategy and vision and move obstacles out of their way so that they can succeed. I genuinely care for everyone on my team and am dedicated to their career progression. I am fortunate to have many people on my teams whom I’ve worked with before at previous companies. I feel the most successful when the individuals I lead move into leadership positions.Below is a collection of the things I have done:• Built a world class education training program for Fortune 100 clients.• Created an onboarding program that decreased employee time to full role engagement from 6 months to 2 months.• Designed and implemented an asynchronous training program to onboard employees worldwide as the company quadrupled in size in 18 months. 60 employees to 250+.• Hired and led a team of 10 full time employees and 70+ contractors for our hardware implementation and support teams.• Designed operational playbooks for my Ed Design, Onsite, Client Care and Partner teams.• In the last year, I mentored four individual contributors on my teams and they were promoted to leadership positions.• Designed operational processes to deliver client-centric outcomes and experiences.• Created the support escalation process that successfully managed 400+ tickets a month.• Created measurement practices and listening posts for dozens of Customer Success intended experiences.• I’m a published author.• Directed & produced an award winning documentary for the History Channel and PBS.• Produced commercials for NCAA basketball teams (Gonzaga, Washington State, BYU, ASU and many more)