Michael Baust Email & Phone Number

Brookline, Ma, Us

Boston, Massachusetts, United States

Greater Boston Area

Goodwin Procter, LLC, Boston, MA February 2016 – January 2019Collections SpecialistAssigned to 52 Attorneys/Partners in Goodwin’s Life Science Business Unit for the Boston, Silicon Valley/San Francisco and New York offices working with clients from small Startups companies to Fortune 500 companiesManage and responsible for approximately 1,400 clients portfolios with a total revenue of up to $40MWork closely with the Billing Department to reassure correct and timely billingAct like a “concierge” for all Financial & Billing questions between clients and attorneysManage weekly/monthly and quarterly reporting and ensure timely collection and billingMeet with assigned attorneys on a regular base to discuss client portfolio and assess required actions Escalate issues to the appropriate channels to resolve in timely and accurate fashionContinually assess process and procedures for assigned portfolio/Life Science Business Unit

Greater Boston Area

Amazon, Inc. Cambridge, MA September 2015 – February 2016Digital Data AnalystResponsible for verifying correctness of digital data in the roll out of AlexaMaintained and updated current processes, instructing internal and external (European offices) parties of these changes Set up communication lines & groups within the Digital Data department to ensure accurate and timely data exchangeWhen necessary rewrote digital data approach from the Alexa module Trained new team member on policies and procedures

The Hague Area, Netherlands & Basel, Switzerland

- Project work (Credit & Collection / AR)- Change Management- System Implementation- People Management

Den Haag / The Netherlands

Managed and was responsible for customers (appr. 3000) in all Mexx entities. Was responsible for the set up of a new structure within the Credit/Cash Department of Mexx.Implementation of a new AR System (JDE / Workflow) and alignment of Credit & Collection/AR functions with US parent Company (Liz Claiborne).Set up of new Credit insurance policies, performance of risk analysis for major customersManagement of a team of 21 people, with 4 direct reporting lines.

Amsterdam Area, Netherlands

Set up and manage the newly formed European Finance office in Amsterdam with the focus of Credit Management.Managed and was responsible for the Network General B.V. office in AmsterdamReviewed and supported all of B.V. contracts ( EMEA / APAC / LTAM & Canada)Transitioned all of the Credit & Collection/AR functions from the US headquartersLiaised with Order Operations, Sales Operations and Customer ServiceWas responsible for a team of 10 people.

Managed and was responsible for setting up the new Credit & Collection/AR Department for the European Finance office.Transitioned all of the Credit & Collection/AR functions from the US headquarters to the new European Finance office and implemented changes where required.Set up internal procedures and reporting to ensure coverage of all Credit & Collection/AR responsibilities DSO reductionWas responsible for all L/C and bank guarantee activities for the European customers. Performed risk analysis for European customersManaged a team of 10 people

Amsterdam Area, Netherlands

Coordinated and executed the implementation of credit & collection tool within the Computron system.Was responsible for all training requirements necessary for systems implementation.Effectively documented existing business processesDefined the roles and responsibilities of the organization and articulated changes between current and future processes.Translated business requirements to functional applications and identified areas where there was a need to build an application for credit/operational competences.

Rotterdam Area, Netherlands

Managed and was responsible for setting up the billing and collections polices and procedures for 40 European and non European customers, including EMEA & APAC in the Reebok new SSC.Systems development and implementation for SAP in order to meet company requirements.Executed all credit control decisions for customers and was responsible for all negotiations involving customers to achieve company standards.Had responsibility for managing billing and receivables for 300 million US$ including establishment of credit instruments to cover 85% of total debt.Was responsible for sales order accuracy as it related to production of billing documents.

Business Administration And Management, General

Due to my move from Germany to the Netherlands I was unable to finish my studies.

Abitur / College Level, Biology, General / Geography General / English / History