Michael Baxendale Email & Phone Number

Sale, England, United Kingdom

Manchester, United Kingdom

Sale, Cheshire

Altrincham, Greater Manchester, United Kingdom

Bolton, United Kingdom

Manchester, United Kingdom

Drive the team and deliver exceptional results in sales, productivity and ROI. Grow the customer base and improve efficiencies through the promotion of continuous improvement initiatives.Simultaneously execute successful transformation programs within the banking industry, and achieve all KPI's and targets. Increase customer acquisition and reduce direct costs, through robust negotiation of contracts, business development and the delivery of strategy.Lead teams including Head of IT and Projects, M.I. Manager, Developers, Web Designers, Commercial Managers & Business Support Specialists, Legal & Compliance staff, including career development and performance management.• Develop and manage reporting including the tracking of customer acquisition progress, achievement of KPI's including sales, conversions, quality measures and cross-sell.• Contribute to Think Money's Customer Acquisition Business Plan aligned to the Groups requirements, ensuring the delivery of strategic objectives and priorities.• Supervise the New Business Training & Competency Scheme, along with the recruitment and selection processes, ensuring attraction of talent to the company and retention of high performers.• Conduct business in accordance with regulatory expectations and provide operational support to business areas, including the performance management and career development of 6 Managers and New Business Teams.• Report crucial information and statistics to Senior Management & Board Members, providing recommendations on business development initiatives and opportunities for growth.• Monitor and implement full Annual Customer Acquisition Marketing budget & strategy (c.£4m) ensuring all projects are delivered on time and to budget, reporting milestone updates to senior leadership.• Design, develop and implement a 4 tier CRM contact strategy, and the successful business change from 100% telephony to 90% online digital offering.

Gregory Pennington

Spearheaded the team performance to build a solid business reputation and brand awareness. Maintained executive level customer service and monitored live calls to ensure the growth of business' reliability, and achieved the company's commercial goals.• Headed consistent delivery of Debt Management Team targets; contributed to Gregory Pennington, becoming one of the largest Debt Management companies in Great Britain.• Successfully led and coached employees to attain business’ goals, through exceptional and motivational coaching and mentorship. • Developed daily target planning and delivery, ensuring all quarterly business objectives were delivered and achieved. • Awarded Employee of The Month and Team of The Quarter on several occasions.