Michael Baxter Email & Phone Number

Melbourne, Florida Area

Hold multifaceted responsibility within the Enterprise. Responsible for providing stellar customer service, extensive knowledge of the organization’s products, services, operational and hands-on leadership in the support and development of new hires with core focus on the customer experience. Key AchievementsSupervised a team of 23 agents over peak season, ensuring agents were coached weekly using the Positive Coach Approach.Provided World-Class Customer Service thought a variety of mediums, including Live Chat, E-mail and Phones, exceeding contact and quality expectations. Managed Tier 2 Escalated contacts for multiple partners,

Indialantic, Fl

I provided architectural framework for development, management, enhancement of customer projects and experience. In particular product walk thought and education, in home service and on site communication. Working side by side with the CEO on developing scheduling, accounting, monitoring office needs and prioritizing time management for Senior Management meetings, new job consultations and product education classes and meetings provide in office by manufactures. Key AchievementsCommunicated effectively with multiple departments. Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information request; screened and transferred all calls.Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic and commitment to providing unsurpassed service. Managed inventory, shipping & receiving and ordering.

Melbourne, Florida Area

Employed for a total of 5 years, duty’s included but not limited to cooking food on the production line, food prep line including setting up and maintenance of equipment. Running and managing dish room and regular training on maintenance and food safety procedures. Key AchievementsDeveloped people skills that carried into future career. Service safe trained and certified.Regular end shift leader roll including closing store and nightly bank drops. Developed training skills to assist in training of all new kitchen staff. Maintenance of commercial equipment and building. Developed minor inventory management skills to carry into future career.