Contract Logistics Global Systems, Distribution and Fullfillment, Data Delivery, Enterprise Reporting.Context: Supplies, Parts, Logistics, Healthcare, Regulatory ComplianceTools: Oracle, SAP Business Objects (BOxx), Solution Manager, PL/SQL, TFS, PVCS, TeamTrack, BI, z/OS, DB2, UNIX, JCL, MS-Office

Managed daily IT Operations of the State of Georgia's Infrastructure Command Center (ICC). Planned, led and evaluated the work of a 50+ member IT staff. Interfaced directly with senior management during Request For Proposal (RFP's), Root Cause Analysis (RCA's) and incident escalation processes. Resolved Service Level Agreement (SLA) exceptions. Provided 24x7 escalation support. Constantly assessed infrastructure, made recommendations for improvement.

Systems Engineer, Network Operations Center 6/01 to 12/02
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Systems Engineer, Production Control Team, Home Depot (SSC), Atlanta, GA, 8/99 to 6/01
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Tier II Systems Engineer--Network Operations
Delivered Tier II Network support in a 24x7 Network Operations Center (NOC) environment. Troubleshot network connectivity incidents, configured 3Com, Nortel and Cisco network devices, DNS administration, heavy interface with telecom and other technical vendors. Developed proficiency in the use of specialized web and system tools to determine, document and resolve Home Depot's various LANs and WAN issues. Remotely directed the installation and removal of network infrastructure components. Resolved or escalated cases contained in the Vantive incident management system. Provided input required to customize support applications

Production Control:
Monitored and controlled the critical nightly processing of MVS batch cycles. Proactively configured job flows to ensure compliance with Service Level Agreements (SLA's). Analyzed, resolved or escalated cycle delaying ABENDS and scheduling conflicts.