Again ready for an exciting year opening a new property

Oversaw all aspects of Table Games Department, including craps, blackjack, roulette and poker style games, directly managing a team of 7 employees. Reviewed and analyzed financial statements and met monthly with CFO to review expenditures and budgeting. Managed operations across Pai Gao, Baccarat, Poker, Black Jack and Roulette. Negotiated contracts on table games and tracked dealer and table progression while ensuring compliance with Tribal Gaming regulations. Interviewed, hired and developed… Show more Oversaw all aspects of Table Games Department, including craps, blackjack, roulette and poker style games, directly managing a team of 7 employees. Reviewed and analyzed financial statements and met monthly with CFO to review expenditures and budgeting. Managed operations across Pai Gao, Baccarat, Poker, Black Jack and Roulette. Negotiated contracts on table games and tracked dealer and table progression while ensuring compliance with Tribal Gaming regulations. Interviewed, hired and developed floor staff and dealers.Key Roles and Responsibilities:►Launched and delivered training program to introduce Baccarat into casino.►Introduced new and improved measures, including speeding up games to increase hands per hour.►Conceptualized and implemented Standard Operating Procedures (SOPs) leading to increased efficiency across games.►Grew drop over prior year’s numbers despite pit having 8 games less than previous year. Show less

Provided leadership, overseeing supervisors, dual rates and dealers, as well as slot operations. Evaluated and adjusted staff levels to ensure a positive guest experience while controlling labor costs. Key Roles and Responsibilities:►Regularly mentored and coached employees for advancement, successfully facilitating several staff in achieving promotions.►Secured #3 spot on assigned shift with 54 tables and 2,200 slots machines.►Continually achieved above… Show more Provided leadership, overseeing supervisors, dual rates and dealers, as well as slot operations. Evaluated and adjusted staff levels to ensure a positive guest experience while controlling labor costs. Key Roles and Responsibilities:►Regularly mentored and coached employees for advancement, successfully facilitating several staff in achieving promotions.►Secured #3 spot on assigned shift with 54 tables and 2,200 slots machines.►Continually achieved above expectations on customer experience through regular guest interaction. Show less

Oversaw entire gaming operation of upscale casino in the St. Louis market, encompassing slot department with 2,000 of the latest electronic gaming devices (EGDs) targeted toward customer preferences. Managed Table Games department with 60 games and poker room with 13 tables.Key Roles and Responsibilities:►Maintained highest drop on all games in the state except Baccarat, where we ranked #2 throughout tenure.►Hosted regional World Series of Poker (WSOP) that was highly… Show more Oversaw entire gaming operation of upscale casino in the St. Louis market, encompassing slot department with 2,000 of the latest electronic gaming devices (EGDs) targeted toward customer preferences. Managed Table Games department with 60 games and poker room with 13 tables.Key Roles and Responsibilities:►Maintained highest drop on all games in the state except Baccarat, where we ranked #2 throughout tenure.►Hosted regional World Series of Poker (WSOP) that was highly successful due to cost control and effective scheduling.►Improved YOY returns though reduction in costs and labor while enhancing the guest experience.►Revamped entire casino floor to create better flow and accessibility for clients and enhance security. Show less

Served as Chairperson companywide for Guest Service collaboration, holding teleconference meeting monthly to discuss guest service issues and share ideas with other properties.Key Roles and Responsibilities:►Recognized as Team Member of the year in the area of Innovation with a program that promoted and rewarded Great Guest Service program still in use today. ►Served as Interim Department Director, ensuring departments were run efficiently to maximize revenues… Show more Served as Chairperson companywide for Guest Service collaboration, holding teleconference meeting monthly to discuss guest service issues and share ideas with other properties.Key Roles and Responsibilities:►Recognized as Team Member of the year in the area of Innovation with a program that promoted and rewarded Great Guest Service program still in use today. ►Served as Interim Department Director, ensuring departments were run efficiently to maximize revenues. ►Brought a true open-door policy to departments with total transparency. Show less

Transferred to Lumiere Place Casino and Hotels as Table Games Shift Manager.

New property opening in spring of 2010. 4th property I have opened. Let the fun begin. Leaving Fresno behind on the 10th of January. Going to miss a lot of good friends and associates but am so excited about the future!! Everybody have a great holiday season and a blessed New Year. Be safe!!!

Spearheaded floor operations encompassing 47 table games, 2000 slots and 7 food venues. Key Roles and Responsibilities:►Exercised sound judgment and diplomacy to resolve guest complaints and discrepancies, facilitate strong employee relations, and assist security personnel with disruptive guests.►Maximized compliance with established laws, regulations, policies, procedures and internal controls through staff training.

Navigated operations of hotel and casino, delivering first-rate service and attention to meet the needs of all guests and personnel.Key Roles and Responsibilities:►Accurately completed and maintained daily reports, paid out large sums of money, and authorized checks.►Demonstrated outstanding organizational strengths to formulate work schedules for staff, determine and/or authorize comps, and administer on-going training to staff members. ►Continuously steered… Show more Navigated operations of hotel and casino, delivering first-rate service and attention to meet the needs of all guests and personnel.Key Roles and Responsibilities:►Accurately completed and maintained daily reports, paid out large sums of money, and authorized checks.►Demonstrated outstanding organizational strengths to formulate work schedules for staff, determine and/or authorize comps, and administer on-going training to staff members. ►Continuously steered adherence to all gaming and non-gaming rules and regulations. Show less