Michael Bell Email & Phone Number

Lead a team of eight Ed Tech Sales Specialists. During the sales process, we help instructors understand and navigate the various delivery models and systems on their campus, to help remove obstacles and facilitate instructor and student success with our products.

Salt Lake City, Utah, United States

Created Norton's Customer Success department and designed and implemented a Customer Success pipeline. Responsible for implementation of our digital learning products each term as well as customer support and customer retention. Manage a team of 2 assistant managers and 12 implementation and support specialists.

Manage a team of implementation and support specialists.

Salt Lake City, Ut

Specialize in sales and support for eLearning products. Main responsibilities include sales training, developing media training materials and programs, leading sales presentations, conducting training and implementation workshops, collaborating and strategizing with regional managers, and influencing product development.

Salt Lake City, Ut

Responsible for maintaining and increasing college sales revenue at schools in Utah, northern Nevada, and southern Idaho. Main responsibilities include account management, market research, identifying and pursuing new sales opportunities, formal sales presentations and media training, and working with bookstores to ensure timely fulfillment and to develop strategies to promote sell through.

Spokane, Washington

Contributed essays discussing reading, writing, and popular culture.

Spokane, Washington

Trained and managed team of fifteen: ran editorial meetings, monitored online submission database, and introduced system of accountability to monitor staff output. Responsible for selecting content from submission pool, copy-editing, and communication with authors. Participated in weekly management meetings to discuss administrative and social media strategies.

Spokane, Washington

Taught high school English, AP English, and Creative Writing through a community outreach program for underprivileged schools. Created lesson plans, worked collaboratively with other teachers to develop curriculum, and worked individually with students on essay and portfolio projects.

Salt Lake City, Ut

Made cold calls to confirm or clarify inconsistent census data until project completion. Trusted to gather sensitive data in a high security environment. Calmly handled impatient, suspicious, or hostile conversations, maintaining a perfect quality assurance score for customer satisfaction and accurate data entry.

Salt Lake City, Ut

Managed team of eight readers who helped evaluate submissions and determine which we would publish. Responsible for monitoring employee performance, running editorial meetings, copy-editing, and communicating with authors.

Master Of Fine Arts (Mfa), Creative Writing

Activities and Societies: Writers in the Community, Willow Springs Magazine, Broken Mic Reading Series, VoiceOver Reading Series, GetLit.

Bachelor Of Arts (Ba), English

Activities and Societies: Chamber Choir, literary magazine, service learning, Working Dog Reading Series, V-Day, Environmental Center.