Michael Bell Email & Phone Number

Auckland, New Zealand

Provide exceptional and timely local and remote IT/ICT set up and support services to our internal customers for all network and desktop systems across New Zealand ensuring maximised uptime for the company.Ensuring all BAU tasks, queries and routine systems administration tasks are completed with minimal disruption and overseeing the deployment and maintenance of key infrastructure across the Country.IT Operational Support Project DeliveryCustomer… Show more Provide exceptional and timely local and remote IT/ICT set up and support services to our internal customers for all network and desktop systems across New Zealand ensuring maximised uptime for the company.Ensuring all BAU tasks, queries and routine systems administration tasks are completed with minimal disruption and overseeing the deployment and maintenance of key infrastructure across the Country.IT Operational Support Project DeliveryCustomer ServiceLeadershipHealth and SafetyCorporate Contribution Show less

Auckland, New Zealand

Provide exceptional and timely local and remote IT support to our internal customers for all network and desktop systems across NZ and carrying out routine systems administration tasks.· Assist the service desk in providing technical support to Go Bus ICT users· Carry our daily, weekly, monthly and yearly systems administration tasks.· Monitor system performance and ensure early resolution of problems, ensuring the consistent and reliable performance of IT systems.· Carry… Show more Provide exceptional and timely local and remote IT support to our internal customers for all network and desktop systems across NZ and carrying out routine systems administration tasks.· Assist the service desk in providing technical support to Go Bus ICT users· Carry our daily, weekly, monthly and yearly systems administration tasks.· Monitor system performance and ensure early resolution of problems, ensuring the consistent and reliable performance of IT systems.· Carry out ICT project work and tasks as assigned by the Senior System Administrator.Windows Server 2012 R2 and 2016Windows 10Microsoft Active DirectoryMicrosoft SharePoint & Office 365VMwareNetworksIP Phone Systems Show less

Auckland, New Zealand

Main responsibilities include providing 1st, 2nd level support on the Puhoi to Warkworth Motorway Project• Windows 10, Server 2016 & Active directory.• Manage backups (Shadow Protect, MS Azure)• Office 365 Administrator • Cisco Meraki Networks• Ubiquity Long Haul wifi• Sophos antivirus• Setup/monitor/manage IP cameras, laptops & Desktops• Write technical documents

Auckland, New Zealand

Provided Desk Side Support at Microsoft NZ • Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems• Diagnose and resolve product performance problems• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance• Takes responsibility for potential or desired follow-up… Show more Provided Desk Side Support at Microsoft NZ • Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems• Diagnose and resolve product performance problems• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance• Takes responsibility for potential or desired follow-up services and problem escalation• Maintains a functional understanding of company services solutions Show less

Auckland, New Zealand

Provided Remote Desktop Support for RailCorp Sydney • Incident/Service request management detection and recording. Classification of all incidents and 1st/2nd level support.• 1st/2nd level investigation, diagnosis, resolution & recovery.• Incident/Service request management ownership, monitor, tracking & communication as per Fujitsu Management Procedure.• Provide End User with high level of Customer Service throughout all communication.

Auckland, New Zealand

• Deploying Desktops/Laptops/Tablets• Refreshing Desktops/Laptops/Tablets• Installing hardware components• Fault diagnostics• Deploying COE machine builds• Data backup and restore• Working with XP/Vista/7 OS• Provide End User with high level of Customer Service

Diploma, Pc Engineering

Education record