Student Assistant
CurrentReviewed Employer Services (ES) forms requesting CalSTRS membership by reviewing ES procedures to confirm submitted form criteria is accurate and in compliance with California State Teacher Retirement Law (TRL) and are posted to the appropriate accountAudited submitted forms to ensure relevant information matches in CalSTRS information systemTimely resolved customer inquiries regarding compliance with (TRL) by providing accurate information through researching and comparing various… Show more Reviewed Employer Services (ES) forms requesting CalSTRS membership by reviewing ES procedures to confirm submitted form criteria is accurate and in compliance with California State Teacher Retirement Law (TRL) and are posted to the appropriate accountAudited submitted forms to ensure relevant information matches in CalSTRS information systemTimely resolved customer inquiries regarding compliance with (TRL) by providing accurate information through researching and comparing various points of corroborating evidence to derive logical conclusions about how to resolve the issues and followed-up with customers to ensure their inquires were effectively resolvedProvided guidance and sought guidance to/from team members in order to rectify complex issuesUpdated multiple (ES) forms statistical tracking records in Microsoft (MS) Excel spreadsheets database to ensure accuracy of records and assess compliance of submitted formsUpdated (ES) procedures in MS Word to improve the efficiency cross training of other employees while ensuring compliance with (TRL)Calculated pay rates as well as days and hours worked using START information system to determine eligibility of CalSTRS membershipCorresponded effectively with all ES teams and outside clients by providing exceptionaltailored customer to inquire/reconcile account errors through timely emails via MS OutlookParticipated in projects such as maintaining Inquired, analyzed, and reconciled errors in CalSTRS information system Show less