Michael Benefield Email & Phone Number

Greater Atlanta Area

Responsible for managing a portfolio of issues and working with impacted lines of business to build out/approve issue Action Plans for issue remediation. Develop Audit Programs to validate the effective mitigation of risk. Review and test milestone evidence, opine on issue severity re-grades, and oversee final sustainability and validation testing for.

Greater Atlanta Area

Manage teams of supervisors and auditors with oversight and responsibility for the execution of anticipatory risk-based audits across Consumer Operations, Retail Banking and U.S. Wealth Management proactively identify gaps and mitigate potential and emerging operational, financial, strategic, compliance, credit, market and reputational risks to the.

Greater Atlanta Area

As the Auditor-in-Charge, led teams of 10+ auditors conducting anticipatory risk-based targeted audits to proactively identify process gaps and concerns to improve operational controls and effectiveness. Responsible for all operational, administrative, and reporting requirements including the development of audit issues, communication of findings, and.

Greater Atlanta Area

Led the audit team in completing reviews of corporate functions including Corporate Aviation and Corporate Security. Managed all audit and regulator identified issues across these corporate functions, and was responsible for the development of the annual audit opinion detailing the state of processes and controls for Corporate Security.

Greater Atlanta Area

Established a cross-functional team to review potentially fraudulent Home Equity Line of Credit (HELOC) transactions across two core products: VISA HELOC Access Card and HELOC Access Checks. Responsible for identifying emerging fraud risks to the HELOC portfolio by developing proactive fraud strategies and policies to support loss mitigation efforts across.

Greater Atlanta Area

Led the efforts of 80+ associates and eight direct reports in a dynamic call center environment to identify transactional fraud risks on the Consumer Card portfolio, mitigating these issues in a timely manner for the customer, while achieving key performance metrics in quality, productivity and efficiency.

Wilmington, DE

As the business support analyst responsible for Aviation, Security, Dining and Hospitality, Health and Safety, and Fleet, I wasresponsible for risk, compliance and expense management/reduction, initiatives resulting in the elimination of assets, which included over 600 fleet vehicles, seven aircraft, aircraft hangars, and the requisite staff to support.

Wilmington, DE

Led the efforts of 60+ associates to decision credit applications and acquire new credit card accounts while generating revenue through organic loan growth.

Hunt Valley, MD

Functional responsibilities included: managing call volumes and sufficient staffing to maintain adequate service levels for Average Speed of Answer and Average Handle Time, the recruiting and hiring process, the Quality Listening Program across five regions to ensure consistency in service delivery and customer satisfaction, and the education and.

Newark, DE

Functional responsibilities included: managing call volumes and sufficient staffing to maintain adequate service levels for Average Speed of Answer and Average Handle Time, the recruiting and hiring process, the Quality Listening Program across five regions to ensure consistency in service delivery and customer satisfaction, and the education and.

Wilmington, DE

Managed a staff of 120 employees and a $118MM statewide job training and development budget responsible for the effective delivery of 30+ workforce development and training programs across three counties, resulting in a reduction of the welfare caseload by over 50% in the first 3 years of the program Wilmington, DE

Policy Analyst, Speech Writer, Community/Government Liaison, Wilmington, DE

Ba, Political Science / Minor - French

Masters, Public Administration (Mpa)