Michael Bernal Email & Phone Number

Chicago, Illinois, US

Lake Worth, Florida, US

Luxembourg City, LU

Rockville, Maryland, US

• Oversee all day-to-day operations within a hotel, provide exceptional customer service, and ensure that any guest issues are identified and resolved swiftly.
• Manage 8 employees, including 4 Front Desk Attendants, 3 Housekeepers, and 1 Maintenance Person; train and develop staff on customer service best practices, updates to policies, and system changes.
• Set department financial and service goals and mentor, coach, and train Managers to achieve goals.
• Process biweekly payroll, including managing benefits and deductions.
• Balance hotel financials daily, compare with budget, and adjust strategies.
• Maintain business reputation for exceptional customer service and a high level of customer satisfaction.

US

• Acted as a liaison between customers and Store Associates to ensure situations were resolved when customers were unsatisfied.
• Developed effective strategies to manage customer relationships, anticipated customer needs, and provided superior quality service.
• Directed the Sales team to ensure all customers’ needs were met.
• Enhanced and developed mutually beneficial relationships with clients and applied acquired knowledge to provide assistance and recommendations to clients.
• Supported training for Associates in the areas of customer service and company standards, policies, and procedures.

• Collaborated with a multi-departmental group and national Retail Brokers to evaluate prospective markets and select new locations; reviewed LOIs and followed processes until final approvals.
• Reviewed and analyzed leases and provided feedback on construction and operations items.
• Partnered with Store Designers and Architects to develop architectural plans and final store designs.
• Built and maintained strong relationships with Construction Managers throughout the build out processes; visited sites during build out to ensure projects were on schedule and within guidelines of architectural plans.
• Ordered fixtures and signage, set up utilities, and updated other department of construction progress and timeframes.
• Collaborated with the store Set-Up teams to prepare stores for opening and provide final approval for stores to open.

Ordered fixtures, set up utilities and other items for 53 stores. Handled all facilities and maintenance components of the store. Worked with different vendors to resolve all facilities issues and set up maintenance programs. Kept specific area within approved budget. Ordered and shipped store supply requests and compiled and submitted supply requests to.

Responsible for all store daily operations, inventory control, and merchandising standards. Hire and train store staff. Create staff schedules within payroll guidelines. Maintain supply standards. Order merchandise from company warehouse to make sure that top selling merchandise was always in stock. Hired as Part Time Sales and was promoted to Third Key.

Ordered all office supplies for all departments in the 50 person Florida office. Handled all computer and system issues in the Florida office and warehouse. Ordered and configured all new computers for Florida office and warehouse.

Coordinated with multiple sewing facilities in to expedite late customer orders. Analyzed existing cuts to allocate to different orders to address immediate needs. Coordinated shipment of piece goods to sewing, and finished products to warehouse.

Coordinated shipments to COD partner retail stores Worked with warehouse to release orders Managed 3 people

Dealt with partner retail stores, placed orders, answered questions on existing orders, and coordinated return authorization requests. Also worked as weekend wedding list coordinator, compiled list of late orders, submitted to production, entered new shipping dates, worked with credit department to clear orders to be released, created invoices for shipping.

Responsible for all store daily operations, inventory control, and merchandising standards. Hire and train store staff. Create staff schedules within payroll guidelines. Hired as Assistant Manager and was promoted to Store Manager within 3 month of

Responsible for all store daily operations, inventory control, and merchandising standards. Hire and train store staff. Create staff schedules within payroll guidelines. Maintain supply standards. Order merchandise from company warehouse to make sure that top selling merchandise was always in stock. Hired as Part Time Sales and was promoted to Third Key.