Michael Bernstein Email & Phone Number

Milwaukee, Wisconsin, Us

I'm now the head of our payment acceptance business for Fiserv Issuer Solutions. Includes overall P&L ownership of our payment gateway solutions for issuer and government clients, and oversight of implementations, technology, compliance, and service teams supporting the payment acceptance product family.

Milwaukee, Wisconsin, Us

In April of 2020, I moved laterally from Debit Technology to Credit Product to start a new business unit focused on bringing product development and management expertise to the non-prime and fintech issuer market P&L in our credit issuer processing business. During this time, I also led the development of new tools for accessing Optis operating systems with new service layer, middleware and front-end technologies.

Milwaukee, Wisconsin, Us

In August 2018, I was promoted from my role in corporate technology to join the leadership of our Debit Processing appdev & technology division within our Network & Security Solutions line of business. I manage a team of 20+ onshore & offshore architects, developers, and business analysts working together to build new revenue-generating product offerings, define platform transformation strategy and develop a new service layer and middleware components for our Northeast debit issuer processing platform. I'm also responsible for leading our divisional transformation strategy through continuous coaching, evangelizing and implementing a hybrid-agile framework using JIRA and intelligently-designed and documented governance.

Brookfield, Wisc., Us

My team owns all CRM and business intelligence internal tools for the Institutional Sales portfolio, including Salesforce.com for Institutional Sales. I lead a group of four analysts, a rotating group of project-dependent consultants, and a project manager that manages, builds and deploys solutions for sales-facing internal teams.

New York, New York, Us

I am part of a team of management consultants assembled by a rapidly-growing $2.5bn financial services client responsible for delivering a new SaaS billpay platform. I was chosen to lead the effort in deploying a web-based reporting and analytic engine as a value-added product component that will support and connect payment channels with digital marketers and JV alliances, in addition to developing and presenting my vision to monetize our data to associated brands and partners as a data-mining and customer segmentation tool.

Brookfield, Wisc., Us

In early 2015, I was promoted from senior business analyst to manager, exiting my sales-finance team where I had served as their automation & reporting guru for the SMB sales vertical. As part of my advancement, I migrated legacy Cognos 8.4 dashboards I had developed into the enterprise webFocus sales & commissions reporting application. The promotion was a direct result of personally developing an award-winning sales territory management and strategic recruitment planning application using a geospatial k-means clustering algorithm designed in R with a SQL sales data repository, producing $mm YOY growth for the channel. The high-visibility projects I engaged in built my reputation as a merchant business SME and technical reporting expert with a variety of sought-after technology skills that our executives valued. As a manager, my specialization was in supporting sales operations & strategy partners in the North America National, SMB, and Midmarket verticals with analytics, reporting, business analysis projects and process engineering. Primary responsibilities included expanding and managing the webFocus 1Star enterprise commission & sales BI system, and leading the end-to-end implementation of an executive-facing sales collaboration Domo dashboard focused on revenue realization, pipeline visibility, and prospecting analytics for new JV / ISO partnerships. I had a breadth of similar responsibilities focused on supporting integrated data warehousing initiatives with requirements / testing and SME expertise, process and design of salesforce.com CRM, targeted selling campaign analytics, contractual external partner reporting services, new dashboard & technology implementations and other efforts under the Sales Effectiveness division.

Minneapolis, Minnesota, Us

Maintained and developed custom-built project CRM as lead architect on a team of 5. Served as a business SME to newly-boarded development team and trained new IT staff on program standards.Led delivery and re-design of existing project data warehousing in Access/Excel to an integrated SQL backend with distributed MS Access front-end accommodating 1500+ land acquisitions and 100 active users following explosive growth in program scope for the NYS Smart Home Buyout and Acquisition HUD-funded grant project. Responsible for all regulatory, internal, and client-facing reporting. Implemented SSRS burst reports with triggered alerts supporting self-service reporting for state, federal, and business development audiences. Developed process automation tools that streamlined existing workflows and deprecated expensive resource waste.

Brookfield, Wisc., Us

Summer 2010, Summer 2012 - Performed ad-hoc and weekly reporting on leasing equipment inventory while managing existing accounts with national ISO client-base. Assisted in analysis of workflow processes and system reconciliation of manufacturer databases.