Michael Bindner Email & Phone Number

Port Orchard, Washington, United States

Bremerton, Washington, United States

Contracted DHA Training Specialist for delivery and sustainment phases of MHS GENESIS for Providers, Nurses, and Supporting Staff. Provides classroom and Virtual Instructor Led Training, Over-the-Shoulder support, technical troubleshooting. Specializes in Outpatient Ambulatory and Ancillary tracks, Healthcare Operations, Scheduling, Templates, and Resource Management, Revenue Cycle, Power Chart, and Health Information Management.

Bremerton, Washington, United States

Contracted DHA Training Specialist for MHS GENESIS Ambulatory and Ancillary tracks.

Bremerton, Washington, United States

Access to Care Manager, Appointing and Template Coordinator, Enrollment Manager, and Customer Support Representative• Customer support liaison between the Centralized Appointing Center, 40 healthcare clinics for Naval Hospital Bremerton, and 3 Branch Health Clinics through coordination of appointing guidelines, schedule templating, provider resourcing, and conflict resolution.• Oversaw TRICARE enrollment guidelines of 55,000 enrolled beneficiaries that spanned 8 primary care clinics and 27 operational commands in the Pacific North West.• Created instructional aids, educational plans, training material while leading multiple staff members to provide customer care for 80,000 eligible TRICARE beneficiaries, including Health Benefits Counseling, Enrollment, and Access to Care and Service Complaints. Regular recognition contributed to the customer satisfaction rate increasing from 32% to 92%.• Redefined and standardized the processes necessary to support clinic resources within the MHS GENESIS software for providers scheduling templates and appointing, which reduced the average wait of 12+ months to less than 30 days for schedule resources and 60 minutes for new providers.• Provided formal and informal implementation guidance, integration, and support to functional users of the Military Health System (MHS) GENESIS Electronic Health Record, regarding Schedule Template Creation and Management, Appointing and Scheduling, and Patient Registration in support of Access to Care Standards established by Defense Health Agency.• Provided excellent customer service; ensured customer request and follow-through as promised; proactive in identifying and addressing member concerns or problems.• Coordinated with Patient Administration, Medical Records, and Uniform Business Offices, and MHS GENESIS Training Teams production of Standard Operating Procedures and reference materials to standardize patient services performed by all Front Desk Clerks within Naval Hospital Bremerton.

Silverdale, Washington, United States

• Facilitated medical care for 1,100 patients. • Achieved the position of Command Deployability Coordinator, which directly impacted the processing of Sailors and Marines for Physical Evaluation Boards by reducing the average administrative proceeding time from 30 to 10 days, a 67% decrease in processing time.• Received regular recognition from physician supervisors and program auditors for unparalleled dedication to patient care.• Assistant Independent Duty Corpsman Program Manager, tracked qualifications, and coordinated continuing medical education requirements for 7 Independent Duty Corpsman in the Pacific Northwest Region.

Silverdale, Washington, United States

• Voluntarily and flawlessly managed healthcare and medical readiness for 320 sailors from two separate commands during the unplanned loss of another command’s only medical provider. • Worked one-on-one with team members to address physical, personal, and emotional ailments, resulting in lasting improvements to the quality of life for all team members. Efforts resulted in recognition from physician supervisors during Quality Assurance Reviews for outstanding dedication and exemplary results. • Promoted to Radiation Health Program Manager, immediately identified and corrected a significant number of discrepancies within the program that required over 100 hours of re-work. • Received recognition during multiple evolutions from Defense Nuclear Surety Inspectors and Navy Technical Proficiency Inspectors, noting the program as the best in the region

Submarine Force Independent Duty Corpsman Course

Hospital Corpsman Basic Course

High School Diploma, General High School And College Preparatory Programs