As Vice President, Customer Success, I am well-versed in spearheading high-performing internal delivery and customer success teams and ensuring the deliverance of top-notch customer services and compliance with set operational metrics and SOPs. I streamline and standardize customer success functions related to onboarding, training, professional services, customer support, renewals, cross-selling/up-selling, and support. I build reliable relationships with key clients and the executive leadership team by interpreting and reporting data.Key Contributions in this tenure include:• Maximized development efforts by establishing company-wide culture towards proactive ownership of customer success.• Identified and initiated further business opportunities for continuous improvement among both key clients and internal teams.• Increased customer LTV by driving higher product adoption, unparalleled level of customer satisfaction, and health scores.• Attained value-based customer success outcomes and boosted client retention and profitability by delivering expert-level leadership support; grew new business retention to 98% during last 2+ years and generated revenue by more than 78%.

As Senior Program Director, Client Success, I directed cross-functional teams of adobe experience manager (AEM) web developers, user experience (UX)/user interface UI) designers, copywriters, and search specialists. I steered efforts towards planning and upkeep of account profitability; set and monitored budget and burn rates, as well as managed staffing allocation within the salesforce.Key Contributions in this tenure include:• Secured more than $3M in new business by effectively negotiating new contracts and expanding existing clients' new business opportunities.• Sustained client satisfaction rating of 98% by ensuring project transparency, on-time delivery, frequent scope planning, and budget health alignment.• Executed larger and complex "digital transformation" project in collaboration with globally recognized brand (canon); built new website, including new UX/UI creation, massive content development undertaking, and leading of brand messaging workshops.

As Director of Marketing and Public Relations, I provided exceptional aid in landing new contracts worth $2M. I displayed expertise in creating collateral materials, such as case studies, presentations, speeches, and support docs. I projected expert-level skills in building a search engine optimization (SEO) programs; created meta-tags, and tracked/reported progress.Key Contributions in this tenure include:• Maximized brand exposure and consistent graphic standards through multi-media campaign establishment.• Increased productivity by 65% and decreased costs by 32% through content distribution restructuring and creation.• Propelled overall brand success by developing and deploying robust marketing strategies, communications, and PR activities.

As Director, Public Relations, I devoted appropriate attention to responsibilities for designing and executing strategic paid, earned, shared, and owned media plans. I offered guidance to employees in enhancing culture and driving engagement by writing a company culture book.Key Contributions in this tenure include:• Recognized for creating more than 400 product reviews, monthly blogs, and filming hands-on product videos.• Increased bodyguardz.com traffic by more than 600% and drove 12% traffic to lander's Kickstarter campaign by strengthening online presence and consumer engagement.• Grew company profile by achieving numerous national and state awards, such as CES innovation award, Inc. magazine, salt lake tribune, iPhone life, best of state, and Utah business.

As Manager, Public Relations, I headed processes associated with the establishment of the Internal PR/AR department; drove conversions by delivering highly visible media hits. I held accountability for managing various public relations and marketing agencies. I discovered trends of strategic importance by working in Tandem with the research division. I grew the company's social media and external branding efforts by developing and smoothly deploying strategic marketing and campaign plans.

Furthermore, As U.S. Head of Sales and Business Development, I produced $2.5M worth of new business throughout the U.S; formulated innovative business pitches and proposals. I led overall facets of public and analyst relations; organized and oversaw press coverage and analyst events.