Michael Bird Email & Phone Number

• Cottingham & Butler Claim Service., Dubuque, IACasualty Claims ManagerSeptember 2021 - present
• Manage a team of 5 adjusters by overseeing their pending claim loads, and being a source of knowledge and experience to help them grow and succeed in their positions.
• Handle property / casualty claims for clients enrolled in our Captive Insurance Program.
• Consult with the Safety and Risk Management Departments at our clients to properly investigate, reserve, and resolve the claims brought against our clients.
• When necessary, attend mediations in our more complex litigated cases.

Des Moines, IA

• Ruan Transportation Corp., Des Moines, IASenior Adjuster in the Ruan Risk Management Dept.May 2014 – September 2021
• Oversaw and directed Ruan’s TPA adjusters who handle their $1 million Self Insured Retention.
• Consulted with terminals, drivers, experts, and lawyers in evaluating and resolving claims.
• When necessary, attended mediations in their more complex litigated cases.

• Investigate complex bodily injury and property damage insurance claims, negotiate settlements, and authorize payments.
• Consult with insured’s, claimants, experts, and lawyers in the evaluation of a claim.
• Review photographs and written or audio-taped or video-taped statements.
• Negotiate with the claimants or attorneys to settle the claim.

• Investigated claims by interviewing the claimant and witnesses, consulting police and hospital records, and inspecting property damage to determine the extent of the company's liability.
• Corresponded with or interviewed medical specialists, agents, witnesses, or claimants to compile information.
• Assessed the cost or value of an insured item.
• Calculated benefit payments and approved payment of claims within a certain monetary limit.