Work as a tournament and player admin in multiple esport leagues, including private tournaments, live broadcasts and live stage shows. Work to assist players with any needs that may arise as well as assisting in moderating player communications and community live chats. Assisted with community management via Twitter, Discord and Twitch

Worked with escalated and at risk clients to provide them with a more personalized experience and address any specific issues they had encountered with the standard help desk team. Rebuilt relationships with clients who had bad experiences with the company, with the goal of keeping them onboard and renewing their contract with us.

Assisted in training new clients in the use of our proprietary platform and building out a portal experience specific to their needs. Worked extensively with client contacts to determine exactly what they needed for their employee and experience and worked with them every step of the way to ensure their custom portal lived up to that expectation.

Front desk customer service for the Best Buy retail location in Westfield, IN. Assisted with customer needs, as well as inventory and order management. Limited Geek Squad assistance and training.

Sales associate in the Portable Electronics (Digital Imaging, Car Audio, Multimedia, Mobile Phones and Gaming), Appliances and Home Theater departments at the Best Buy retail location in Westfield, IN.