Professional Education, Marketing Operations, and Sales & Distributor Services

• Led weekly meetings to allocate resources for all existing and upcoming projects to meet deliverables and exceed financial objectives.• Worked with all departments within the company to assist in the management of clients and resources.

• Managed an award-winning eLearning team of instructional designers, graphic artists and multimedia developers that met our clients’ training needs.• Prepared and presented project status reports regarding scope, budget, hours and costs for accounting.• Built strong relationships within Learning and Development for Fortune 500 companies.• Maintained profit margins of 65 percent on projects with budgets of up to $200,000.

• Verified time sheets, computed wages and generated reports to analyze, detect and reconcile any potential payroll discrepancies.• Processed payroll by preparing and issuing employee paychecks, statements of earnings and deductions.• Delivered a superior new hire experience by providing a high level of customer service throughout the onboarding process.

• Partnered with marketing department to develop new programs to increase sales and create individualized client account services such as the season ticket holder retention program.• Collaborated with upper-level management to identify opportunities for long-term growth.• Reviewed budget for the entire sales and service department.• Assisted with game-day sales and service duties.

• Interacted with over 100 customers on a daily basis, over the phone and in-person while managing guest reservations, payment processing and check-in.• Attained bronze, silver and gold customer service training levels.

• Recorded and processed weekly cash flow in excess of $10,000.• Filed extensive medical records for doctor’s review.• Facilitated an internal audit with the end-goal of improving organizational efficiencies.