Michael Bobb, Cdm, Cfpp Email & Phone Number

Holyoke, Massachusetts, United States

Amherst, Massachusetts, United States

Director of a multi-service campus dining operation that include three dining establishments, upscaled catering, and community outreach services. Lead a team of seven managers and supervisor and hourly staff of fifty-three FTEs.• Spearheaded collaboration with local farm to utilize farm produce instead of production supplies resulting in a 20k saving on food cost• Revamped menu rotation, focusing on men u cost to align with meal plan• Collaborated with Sysco, US Foods, and Pepsi to negotiate rebates• Implemented HACCP program to ensure a robust food safety program

New Britain, Connecticut, United States

Oversee the food and nutrition operation of three health care facilities with a 530 licensed bed count that produces over $8M in managed volume. In charge of Patient Service, Production, Clinical and four Retail operations. Responsible for all aspects of the business including financial expectations, regulatory compliance, patient satisfaction, managing through managers, and client relations. Ensures compliance to food safety, sanitation, and overall workplace safety standards.• Increased revenue by 19% year to date through innovation • Worked closely with all disciplines in all areas of the hospital• Created rounding program to include all managers to round on floors to establish nursing relations and increased patient focus and scores• Increased employee retentions by improved interviewing procedures, enhanced department training methods and employee recognition program• Successful CMS, Joint Commission, and health inspections in all areas• Initiative recognized throughout the system for utilizing waste to use as compost that creates reusable fuel• Implemented program between hospital and Salvation Army to help feed the hungry

Hartford, Connecticut, United States

Lead all operations and sales for a multi-unit 613 licensed bed facility that produces over $8M in annual revenue. Analyze systems and processes, identify opportunities for improvement, and implement impactful solutions. Drive patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Train and mentor nearly 150 staff members to promote employee development and provide excellent customer service to encourage revenue growth. Monitor and maintain positive environment and implement sales techniques to improve overall sales and meet goals. Promptly resolve employee and customer issues and conflicts, and clearly communicate sales goals to staff.Key Accomplishments• Increased sales 9% over prior year and increased retail satisfaction score by 10%• Moved Employee Engagement scores from Fair to Very Good• Decreased overtime by 1.5%• Serve as unit safety champion, facilitating trainings, and maintaining OSHA standards• Successful Joint Commission survey with zero finding in kitchen• Decreased employee accidents by 20%• Exceeded budget and customer expectations during Covid by creative and safe means to keep all revenue stations operational

New Bedford, Massachusetts, United States

Oversaw multi-unit 396 licensed bed facility, including café, coffee shop, and Starbucks, that produced nearly $2M in annual revenue. Ensured adherence to organizational and safety standards and provided training and coaching to employees to ensure excellent customer service experience. Collaborated with stakeholders to establish strategies and goals to improve customer engagement, staff development, and standards. Prepared and distributed financial reports to stakeholders.Key Accomplishments• Delivered 38% increase in employee engagement rates and 6% increase in retail scores• Recognized with Cornerstone Award for enhancing the community experience, as well as a Distinguished Employer Award in recognition of providing employment opportunities to individuals with disabilities

Waterbury, Connecticut, United States

Successfully completed $1M café renovation on time and under-budget while maintaining full operations, overseeing construction, and resolving emergent issues.Key Accomplishments• In charge of all financial reporting, ensuring accuracy and timely delivery• Oversaw 357 licensed bed facility which included delivery of patient meals, patient rounding to ensure high Press Ganey scores, and implementation of diets• Trained and mentored a staff of 65 union employees

New Haven, Connecticut, United States

Successful $2M café renovation completed on time including training of staff, implementing safety protocol, and marketing.Key Accomplishments• Flagship account that welcomed guests from around the world• Implemented complete HACCP program to ensure food safety and quality compliance• Ensured profitability by accurate financial reporting

Willimantic, Connecticut, United States

Managed all campus food operations for a 5,000-student campus with a 63-personnel union workforce that produced $8.0M annual revenue. Trained and mentored staff to provide detailed information to clients on products and promotions to support revenue growth and organizational goals. Collaborated with colleagues and management to provide exceptional service and maintain knowledge of inventory. Communicated with stakeholders to determine sales targets, and supported staff to meet set goals for individuals.Key Accomplishments• Successfully completed $3M renovation of Student Center food operations while maintaining no loss in services during process

Rocky Hill, Connecticut, United States

Supervised two cafeteria operations with sales of $1.3M in annual revenue. Supported the successful delivery of targets and customer service expectations. Developed and implemented strategies to improve efficiency and service, and trained teams that executed organization goals and continually delivered excellent service.

Associate'S Degree, Information Technology

Hospitality Administration/Management

Degree in hotel and restaurant management, focused on budgets, cost accounting, forecasting, managing people, and strategic planning.