Michael Bohannon Email & Phone Number

Jacksonville, Florida, United States

New role as of April, 2022.

Part of the Merrill and Private Bank Trading Services senior leadership team, managing three sub teams: Order Management, Taxable Debt Trade Support, and MAA Error ControlConducted regular one-on-one interactions with my team, providing constructive feedback, coaching and guidance, as well as assisting with development plans and career mobilityCollaborated with Project Enablement to request estimates, review ongoing cash products enhancements as well as review demos, testing results, and provide feedback and sign-offsAssisted Supervision, Business, and legal/risk/compliance partners with review of order entry and execution trace data to ensure resiliency in front end trading controls and check compliance with laws, rules, and regulations (e.g. FINRA 5131, FINRA 5310, 240.13h-1, etc.)Reviewed and quality assured requests from business partners to update trading restrictions, such as high risk and low-priced securities trading protocols, to ensure completeness and accuracy Partnered with other senior leadership team members and risk leads to create operations excellence initiatives, SIAIs, and update/maintain the Support Merrill and Retail Trading single process inventoryRegularly reviewed and modified Global Policy Source team and Wealth Management facing procedures to ensure continued accuracy and compliance with enterprise standardsPerformed thorough reviews of market orders impacted by trading outages and determined large scale client remediation efforts by way of Bloomberg APIs to determine as/of pricingNotable Accomplishments:In 2019, I oversaw the successful transition of MAA Error Control operations to ML and PB Trading Services in accordance with Ops Excellence 2020 initiatives, revising the procedures and record keeping requirements to comply with enterprise policies. In 2021, I engineered the process for equity trading restrictions impacting Wealth Management and Edge in accordance with Executive Order 13959 and associated OFAC sanctions.

Jacksonville, Fl

Supervisor of seven operations analysts across two sites, requiring review and quality assurance of 99Markets calls and trade correction processing, as well as coaching and guidance Taking ownership of escalated inquiries and issues, often requiring in-depth analysis and research, followed by detailed explanations and further instructions to branch officesCreation, periodic review, and modification of GPS policies and team procedures to remain consistent and compliant with enterprise and regulatory changesCollaboration with Product Development and other business, technology and operations stakeholders to support Order Entry and Execution Services enhancementsProvide sign-off on market action trade corrections for Order Management department errors including Abandoned Property account liquidation errorsDisplaying responsible leadership by providing call and processing coverage when staffing levels are low or during high volumesNotable Accomplishments: In 2015, I discovered ongoing and erroneous market data expenditures for Order Management team members, the reversal of which resulted is a cost savings of over $28,000 per year.In 2018, I created the procedure and trained a team of temporary employees to process low priced securities block removals in response to a firm decision to block sales in over 10,000 securities.

Jacksonville, Florida

Actively monitored time-sensitive equity and option trading rejects and order exceptions, requiring acute attention to detail and quick resolution Collaborated with GBAM Execution Services to resolve system outages, trading errors, and challenges, and worked to ensure disadvantaged clients were accommodated Provided excellent post-secondary trading research and support to branch office and Merrill Edge personnel, always going the extra mile to educate those wishing to increase their self-reliance Processed non-market trade corrections that demanded high accuracy to ensure no client impact or T+1 ledger breaks Performed daily surveillance of all trades done in Abandoned Property accounts to ensure any trades entered outside of Specialized Security Services (SSS) approval were bustedNotable Accomplishments: In 2012, I created a quality assurance wire queue for non-market trade corrections that resulted in an ongoing reduction of processing errors by over 99%.In 2013, I oversaw the transition of the trade corrections support line from the MLSN to 99Markets, including scheduling, training, and reviewing and rewriting procedures. This resulted in an 11% increase in service levels and a 15% reduction in call volumes in the first year.

Accurately processed time-sensitive market action trade corrections in both the managed and non-managed environments, requiring an acute attention to detail and swift entry of cover tradesThoroughly reconciled error accounts by assigning branch and department responsibilities to profits and losses, as well as updating aged item ledger comments in DARTDecreased open position exposure by regularly reviewing and sending non-marketable cover trade requests to the ISG Markets Group equity and fixed income trading desksIntroduced the team to automation features within the IBM Personal Communications sessions, which significantly improved daily allocation efficiency and reducing manual allocation timesNotable Accomplishments:In 2009, I diligently pursued an overlooked issue where a daily automated procedure resulted in erroneous credits to client accounts. I then created the process and necessary quality assurance procedure to prevent it going forward.

Jacksonville, Florida

Provided outstanding customer service to 401(k) participants by fielding inquiries, processing account changes, and completing funds transfers and distributionsSpecialized in RCMA self-directed brokerage account support, involving the real-time trading of securities not offered in traditional 401(k) plans such as equity, option, and fixed income productsProvided guidance and leadership to new hires as a trainer and mentor, and became a primary resource for complex inquiries and research resolution using complex legacy systemsIncreased agent knowledge and reduced agent errors by working with the Learning Center of Excellence (LCOE) to teach training classes and create training exercisesNotable Accomplishments:In 2008, I volunteered to assist in a Six Sigma Green Belt project to reduce agent inquiries by creating a comprehensive and easily navigable MLII resource guide, resulting in a tremendous reduction in daily inquiries. As of 2019, this resource is still regularly used in the RBCC.

Bachelor Of Science In Business Administration - Bsba, 3.66

Associate'S Degree