● Responsible for the development, maintenance, KPI performance and oversee the day-to-day operations of LG's authorized service centers, both regionally and nationally. ● Provides support for both business partners and internal departments on escalated service issues● Manage pending repairs in order to reduce repair turn around time, reduce RA's, improve customer satisfaction, while reducing overall cost● Organize account profile, warranty claims, payment, labor rates, and training

● Designated as key point of contact for several VIP customers such as Verizon and pro AV integrators such as AVI-SPL● Recommends and incorporates procedure changes to improve efficiency● Oversees all B2B RA and Swap from approval process to collection of return units to ensure closed loop● Monitor buffer stock and acquire inventory to prepare for warranty exchanges

● Responsible for taking escalated calls● Exclusively managed return freight logistics● Trained new employees to provide highest quality customer service while achieving their KPIgoals

● Communicated with customers, dealers, and installers to ensure product exchange is completed properly and in a timely manner● Ability to multitask without compromising quality

● Provided tech support for Digital Appliance products via inbound calls, and dispatched servicers● Quickly and effectively solved customer challenges

● Fabricated various types of interior doors customized to the clients’ needs● Practiced consistent and immediate quality control at a fast pace● Responsible for machine calibration and cleaning of glue feed machine● Worked voluntary overtime