Michael Bond Email & Phone Number

United States

Supervised the daily IT operations at a JC Penney’s logistics facility with over 250 users.• Tracked and managed operating incidents and requests, and created applicable metrics• Continually insured that IT’s mission was parallel to the logistics mission at all times

Supervised the hiring, training and daily operations of over 60 field IT employees.• Tracked and managed operating incidents and requests, and created applicable metrics• Lead role in the technical aspects of auction acquisition integration• Acted as liaison between the field IT employees and corporate IT at the company headquarters• Supervised five support desk employees responsible for processing approximately 1300 tickets per week from both corporate customers as well as from over 100 field locations• Executed all Level 1 escalations to the responsible parties• Interfaced with the manager of Support Services to roll all Tier 1 support functions into this single support desk• Tracked / managed all statistical metrics as they related to our service level agreements within IT• Created the ADESA IT Support Score Card to measure all facets of the support organization• Ensured documentation was created and training conducted for all new incoming support responsibilities

Formed and supervised an implementation team in a nationwide unified Active Directory rollout for client company, ADESA.• Maintained rigid travel schedule in rollout activities which included replacing and/or upgrading desktop hardware, installing new OS on the desktop, replacing the server infrastructure with a single domain controller and migrating all user and application data, without business interruption• Instituted and utilized the application of project ownership principals and concepts to team members• Managed administrative day-to-day activities (i.e. work schedules, expense reports, etc)

New Castle, In

• Managed plant closure for a client automotive supplier during a corporate acquisition• Responsibilities included transferring segments of the business to multiple locations, including a third-party vendor• Worked collaboratively to insure that deadlines were achieved or exceeded• Participated in leading Six Sigma Design of Experiment teams in other client facilities. Experiments were designed to control costs, quality, on-time delivery and customer satisfaction processes. Managed multiple smaller projects as a result of these findings.

New Castle, In

Provide hardware, software and networking support for a variety of smaller companies and projects. These projects included hardware upgrades, software upgrades and Internet solutions. These companies include CMH & Associates, Crossroads Real Estate and the RCA Tennis Championships.

• Novell Netware 5.x and Windows NT/2000 network administrator• Co-lead on our Active Directory upgrade from the Windows NT 4.0 domain structure and coordinated and managed our Novell ZENworks infrastructure and co-administered our GroupWise environment• Managed all network printing and network disk space utilization utilities on the Windows servers• Managed all corporate desktop operating system and application deployment as well as created and maintained the user and workstation policies via ZENworks• Managed all PC setup and configuration with the implementation of PC imaging utilities, simplifying PC setupsdrastically.

Provided routine hardware and software support for 400 users at HQ AFSAC located at Wright-Patterson AFB; Performed hardware and software analysis for an Oracle implementation development team• Performed software troubleshooting on applications used by the AFSAC.