Michael Boring

Michael Boring Email and Phone Number

Senior Product Owner @ Advarra
Rochester, NY, US
Michael Boring's Location
Rochester, New York, United States, United States
Michael Boring's Contact Details

Michael Boring personal email

n/a
About Michael Boring

Michael Boring is a Senior Product Owner at Advarra.

Michael Boring's Current Company Details
Advarra

Advarra

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Senior Product Owner
Rochester, NY, US
Website:
advarra.com
Employees:
1761
Michael Boring Work Experience Details
  • Advarra
    Senior Product Owner
    Advarra
    Rochester, Ny, Us
    View
  • Advarra
    Product Owner
    Advarra Feb 2022 - Present
    ● Triage and prioritize bugs from helpdesk tickets● Create easy to reproduce steps from helpdesk tickets for QA and development● Generate implementation plans for features● Create User Stories and Bugs within Azure DevOps with detailed descriptions and acceptance criteria● Lead weekly grooming meetings for multiple scrum teams● Research and answer external questions related to product functionality● Educate internal staff on new features and processes● Continue to contribute to documentation teams by providing SME input
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  • Bio-Optronics
    Senior Customer Support
    Bio-Optronics Mar 2015 - Present
    Rochester, New York Area
    ● Phone support for various softwares including internal and customer trainings.● Troubleshoot and triage customer issues via phone, email, and chat, finding creative workarounds for long term issues● Test and validation of software releases and create test case instructions for new features● Generate and update custom development reports using T-SQL● Create and execute training plans for new employees including designing training materials based on roles● Interview development, subject matter experts, and read design material to build user documentation
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  • Bio-Optronics
    Technical Writer/Product Management
    Bio-Optronics Nov 2019 - Feb 2022
    ● Triage and prioritize bugs from helpdesk tickets● Create easy to reproduce steps from helpdesk tickets for QA, development, and customers● Create User Stories and Bugs within Azure DevOps with detailed descriptions and acceptance criteria● Generate documentation for releases and patches● Research and answer internal and external questions related to product functionality● Maintain ERD and Data Dictionary for Business Intelligence module
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  • Sutherland
    Technical Support Agent/Subject Matter Expert/Superuser
    Sutherland Sep 2012 - Mar 2015
    ● Provided computer help desk support with end-users and agents.● Executed diagnostics and troubleshooting of system issues, documented help desk.● Performed regular network maintenance along with setting appropriate permissions for security and user preferences along with setting firewall/antivirus permissions.● Regularly communicate with supervisors on workplace issues and ways to improve performance.● Meetings with Clients to improve processes and tools of the workplace.● Maintain and repair SQL databases.● Submit and track bugs using JIRA
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Michael Boring Education Details

Frequently Asked Questions about Michael Boring

What company does Michael Boring work for?

Michael Boring works for Advarra

What is Michael Boring's role at the current company?

Michael Boring's current role is Senior Product Owner.

What is Michael Boring's email address?

Michael Boring's email address is mb****@****ics.com

What schools did Michael Boring attend?

Michael Boring attended Monroe Community College.

Who are Michael Boring's colleagues?

Michael Boring's colleagues are Akash Muniraju, Sukhbir Singh, Md, Mba, Lauren Figliola, Emily Nelson, Celesta Nathaniel, Birdie Jones, Anna Carnevale, B.a..

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