Michael Bottone Email & Phone Number

Bergenfield, NJ, US

Greater New York City Area

• Analyze business opportunities and client portfolios to provide cost-effective shipping solutions.
• Resolve business challenges or shortcomings regarding shipping logistics.
• Serve as a direct point of contact to address customer concerns.
• Facilitate dialog and logistics between transportation providers such as: FedEx, UPS, DHL and various freight carriers.
• Consistently display customer loyalty and help build positive client relationships.
• Assist customers 24/7 via multimedia communication with tracking shipments, rates, tariff discrepancies and invoice concerns.

Oakland, NJ

• Research and verify product details to provide accurate part numbers to customers.
• Create project Bill of Materials for the quotation department's customer guidance.
• Assist outside sales representatives with current product specifications.
• Maintain effective communication with customers, distributors, retailers, and engineering team to ensure product information accuracy.

Upper Saddle River, NJ

• Performed thorough examination of inventory with accuracy and integrity.
• Conducted physical cycle counts and reconciled any discrepancies.
• Responsible for data entry and maintained accurate records of all inventory.
• Identified and resolved any issues related to inventory.

Cresskill, New Jersey, United States

• Through careful negotiation and review of existing expenditures, a significant cost savings of approximately $125K was achieved.
• Negotiated rates with UPS, Parcel Pro and FedEx resulting in a savings of 32%.
• While working with our primary warehouse provider, through discovery I was able to produce an additional savings of 40%.
• As part of my professional responsibilities, I manage all claims, returns, exchanges, and repairs.
• In my role as a team leader, I effectively managed and supervised the activities of two fulfillment members.
• Responsible for planning and tracking daily and weekly tasks related to sales and shipments, focusing on the smallest details and developing organizational skills.

Cresskill, New Jersey, United States

• As part of my responsibilities, I offered comprehensive customer support for their orders and assisted with the tracking of delayed, lost, or misdelivered shipments.
• Maintained a high level of precision in verifying the completion and processing of shipments.
• Ensured proper clearance and delivery of shipments by providing up-to-date carriers with necessary documentation, including commercial invoices.
• As part of my professional responsibilities, I liaised with vendors and suppliers, overseeing the coordination of shipments.
• I assisted insurance companies by providing necessary documentation to substantiate our claim approval requests.
• Ensured that all packages have insurance and protection in case of any unforeseen incidents during shipping.

Elizabeth, New Jersey, United States

• Improved company revenue ($2M+) through the acquisition of high-end clientele.
• Successfully thrived in ultra-competitive markets, such as NYC and LA, through demonstrating the benefits of transportation products and services.
• Efficiently communicated the status of current and prospective orders from Mills Worldwide.
• Consistently met and/or exceed quarterly and yearly quotas though the “closing” of sales.
• In charge of adhering to Local, Federal, and company compliance policies related to U.S. Customs and International TSA Regulations.

Greater New York City Area

• Created an online schedule to manage customer pick-ups and deliveries.
• In charge of troubleshooting tracking delays, lost shipments and expedited orders for all clients.
• Multitasked between the daily projects, invoices and customer concerns to provide a positive customer service experience. Assisted with providing both administrative and operational support to colleagues and superiors.