Michael Boylan Email & Phone Number

Nairn, Gb

Inverness, Scotland, United Kingdom

Supporting the Strategic direction of the trading company

• Leading the financial management of complex projects by redesigning retail stores structures, removing hierarchy, and empowering teams to make customer-centric decisions. • Led the formal re-structure design and implementation including Trade union consultation and consultation process directly impacting over 2000 colleagues and indirectly over 15,000• Driving an ethos of positive change within the working environment through effectively re-modelling and re-designing operating structures through thoughtful, dedicated, and intuitive transformational changes. • Transforming the culture and thinking within leadership and stakeholders to approach financial delivery and targets in a strategic way. • Continuously approaching structures and operating models with a keen eye for detail, exposing areas of improvement and ideating innovative changes to optimise results.Key Achievements: Spearheaded new store operating structures by designing large scale programme, collaborating with senior stakeholders, and implementing an Organisational Wide Design Change, resulting in staff retention and loyalty, as well as a multi-million-pound saving.  Innovated and delivered a Store Manager Training programme.  Developed and enhanced talent pool by delivering tailored coaching for Best Customer Experience, tracking performance, and recruitment. Embedded massive culture changes through effective, agile, and lean leadership, introducing innovative avenues for optimising customer experience.

 Championed a vast, multi-faceted team of 15 managers with a turnover excess of £50m to empower a customer focused, dedicated and commercially astute retail team.  Owned the People Experience functions from disciplinary processes, dismissals and appeals to Trade Union relations, employee retention and performance management.  Achieved a number of projects designed to improve people processes, approaches and deliverables, including Performance Management.  Empowered achievement of business, store, and employee objectives by tactfully aligning processes and mapping plans to coordinate resources. Nurtured talent through talent pools, leadership development, succession planning, and incorporating training to create multiple future leaders.  Transformed the culture and environment to maximise morale, productivity, and performance as a hands-on and agile leader.Key Achievements:  Cultivated lucrative, impressive, and high-profile relations with key stakeholders across the region with tact and negotiation.  Implementing vast improvements in standards, turnover and cost control with a robust Investment Programme that accelerated customer experience.  Catapulted team capability and expertise through a commercial, target driven approached, hands-on mentoring, and ongoing training.

Scotland East

Role as part of an acquisition project• Direct reports of 6 Operations Managers with over 90 stores, 2000 people and £250m turnover• Strategic approach to role including medium to long term planning• Notable achievementso Built up key relationships within regiono Excellent financial performance delivering enhanced bottom line through delivery of improvement in standards, turnover, cost control and a strong investment programme along with significant customer experience improvemento Improvements in team capability through a commercially target driven, customer focussed approacho Significant contribution to the integration of a 30 store acquisition through use of key relationships and challenging approach of project team including project planning and delivery

Nairn

Founding chair the newly formed Nairn Business Improvement District which has been set up to enhance the reputation of Nairn as a desirable place to visit and shop in.What started as an idea for growth was successfully and democratically voted through after a positive local awareness campaign across the locality. As chair of the steering group and then the BID company my role was to secure funding and recruit a team capable of delivering the strategic objectives. This role include negotiating across both public and private including local councils, government agencies retail, hospitality and others with a clear vision for the future of the area.

Scotland Various

Led 6 operation managers over 90 stores and 2000 people, with £250M turnover.  Directed a team of 15 operations trainers to implement a training strategy across Scotland, IOM, and NI, as part of a business wide training structure.  Delivered a range of projects including soft skill reviews (behavioural) and investment/divestment appraisals.  Integral part of the Retail Store design team that aligns macro layouts of our store estate  Led on an organisational redesign of our store structures ensuring that they supported the strategic direction of the organisation whilst enhancing the colleague experience Key Achievements:  Achieved ‘Best in Class’ for Financial Delivery involving a transition from decline to improved LFL.  Contributed to securing a major business acquisition through developing key relations with SMT, stakeholders and Regional Teams.  Directed 6 operation managers over 89 stores, and 2000 people.

Assoc Cipd

Education record

Education record