Michael Brain Email & Phone Number

Pickering, Ontario, Canada

Toronto, Ontario, Canada

Oakville, Ontario, Canada

• Responsible for efficiently assisting all users with simple and advanced solutions to enable the continuation of workflow
• Time managed my own projects as well as any calls or emails coming in from end users in a timely manor in accordance to SLA set by the business
• Preformed asset management and database updates daily to ensure correct sign-outs and asset locations
• Daily tasks of laptop, server and facility upgrades or repairs and managing expenses for accounting department

Guelph, Ontario, Canada

• Demonstrated problem solving skills by resolving issues regarding difficult players as well as reaching out to parents to get more insight on their child’s development
• Developed time management skills to ensure all drills and exercises were ready to go ahead of time
• Supervised and communicated with parents on progress reports and next steps for their children