Michael Brain Email & Phone Number

Pickering, Ontario, Canada

Toronto, Ontario, Canada

Oakville, Ontario, Canada

• Responsible for efficiently assisting all users with simple and advanced solutions to enable the continuation of workflow• Time managed my own projects as well as any calls or emails coming in from end users in a timely manor in accordance to SLA set by the business• Preformed asset management and database updates daily to ensure correct sign-outs and asset locations• Daily tasks of laptop, server and facility upgrades or repairs and managing expenses for accounting department

Guelph, Ontario, Canada

• Demonstrated problem solving skills by resolving issues regarding difficult players as well as reaching out to parents to get more insight on their child’s development• Developed time management skills to ensure all drills and exercises were ready to go ahead of time • Supervised and communicated with parents on progress reports and next steps for their children