Michael Bridge Email & Phone Number

Northamptonshire, England, United Kingdom

• Experience in the delivery, installation and presentation of the Peloton Bike, within the required time slots
• Ensure I am passionate in performing all aspects of the role and extra tasks upon request of the Operations Supervisors, or offering to take on extra tasks
• Contact customers ahead of arrival to ensure they can be prepared for the delivery
• Consistently provide the quality “White Glove” service Peloton stand by, keeping a highly positive customer feedback track record
• Carry out vehicle checks before loading, double checking with the Brand Ambassador I am working with
• Check the route for the day and being prepared for any delays on route

Northampton, England, United Kingdom

• Ensure security officers have registered on site to oversee optimum staffing levels
• Source staff cover as necessary, reporting this to the operation manager, informing of a down-manned site, delivering updates after sourcing suitable cover
• Manage check-calls, liaising with management, ensuring officers and site welfare, requesting a welfare check from the Mitie Response team
• Complete incident reports, accurately and in a timely manner
• Undertake all scheduling tasks, managing shift logistics to ensure adequate cover
• Work within micro teams, supporting other team members as needed

Raunds, England, United Kingdom

• Processed calls from DPDs contact centre, within designated timescales, responding swiftly to customer queries, escalating queries as needed to obtain further support
• Utilised exemplary customer service skills, delivering researched and accurate information, using Salesforce
• Investigated disputed signatures and miss delivered parcels, proactively contacting consumers to inform them of any issues, liaising across teams and escalating fraudulent disputes to the Security and Compliance teams
• Responded to complaints, using tact and diplomacy, offering alternative solutions to the customer
• Managed depot collections
• Undertook parcel searches and compliance checks, investigating incidents and issues

Rushden, England, United Kingdom

I was a volunteer with the Salvation Army for 2 years, helping take in dontations, assisting customers in store, stocking and tidying the shop floor. I also helped as a driver's mate with the collection of dontations such as sofas and wardrobes from customer homes, along with carrying out deliveries from the store.