Michael Bridge Email & Phone Number

Northamptonshire, England, United Kingdom

• Experience in the delivery, installation and presentation of the Peloton Bike, within the required time slots• Ensure I am passionate in performing all aspects of the role and extra tasks upon request of the Operations Supervisors, or offering to take on extra tasks• Contact customers ahead of arrival to ensure they can be prepared for the delivery• Consistently provide the quality “White Glove” service Peloton stand by, keeping a highly positive customer feedback track record• Carry out vehicle checks before loading, double checking with the Brand Ambassador I am working with• Check the route for the day and being prepared for any delays on route• Process deliveries using the work phones and the system FSL• Inspection and assembly of the Peloton bike both in the warehouse and at Members homes• Build relationships within the whole team at all staffing levels, sharing new information or any problem solving I have experienced to help the team stay optimised• Assist in coaching tempory staff and new starters

Northampton, England, United Kingdom

• Ensure security officers have registered on site to oversee optimum staffing levels• Source staff cover as necessary, reporting this to the operation manager, informing of a down-manned site, delivering updates after sourcing suitable cover • Manage check-calls, liaising with management, ensuring officers and site welfare, requesting a welfare check from the Mitie Response team • Complete incident reports, accurately and in a timely manner• Undertake all scheduling tasks, managing shift logistics to ensure adequate cover• Work within micro teams, supporting other team members as needed • Assisted in coaching new starters, demonstrating systems and providing ongoing advice and support • Use Excel, Word, SharePoint, and Mitie Systems; Workplace+

Raunds, England, United Kingdom

• Processed calls from DPDs contact centre, within designated timescales, responding swiftly to customer queries, escalating queries as needed to obtain further support• Utilised exemplary customer service skills, delivering researched and accurate information, using Salesforce • Investigated disputed signatures and miss delivered parcels, proactively contacting consumers to inform them of any issues, liaising across teams and escalating fraudulent disputes to the Security and Compliance teams• Responded to complaints, using tact and diplomacy, offering alternative solutions to the customer • Managed depot collections• Undertook parcel searches and compliance checks, investigating incidents and issues• Interviewed drivers during investigations, asking a series of questions • Implemented fraud prevention, delivering focused reports• Built solid relationships with drivers, raising efficiency in processing tasks• Introduced new ideas to how the team would operate, including investigation deadlines, raising customer response times, and driver retraining • Delivered training to new starters in the team, introducing them to systems used, explaining processes and best practice in undertaking investigations • Led tasks in absence of direct manager, driving the team• Used multiple computer screens, completing various tasks consecutively

Rushden, England, United Kingdom

I was a volunteer with the Salvation Army for 2 years, helping take in dontations, assisting customers in store, stocking and tidying the shop floor. I also helped as a driver's mate with the collection of dontations such as sofas and wardrobes from customer homes, along with carrying out deliveries from the store.