Michael Brown Email & Phone Number

Halifax, Nova Scotia, Canada

Assist with customer service agents with questions and handle customer escalations in which they would like to speak to a supervisor.

• Answer Phones and sell home security to clients new and existing• Provide product and Knowledge on Eastlink home security• Assist with overflow calls for Internet, cable, home phone, as well as billing

Dartmouth Nova Scotia

• Handling multiple chats with clients• Answering questions about products and services• Answering clients emails

Dartmouth Nova Scotia

• Assisting clients to set up accounts• Worked with clients with escalated situations to resolve the outcome• Worked with clients with billing calls• Assisted with supervisor role

Halifax, Canada Area

• Extensive training and working in security• Screening luggage and carry on for passengers on both domestic and international flights • Ensuring I was observant and able to detect all items which would be classified as contraband