Michael Brown Email & Phone Number

Ashby

Alfreton, England, United Kingdom

As a highly motivated and results-driven Retail Store Manager, I have over 18 years of experience in the retail industry. I am a skilled leader with a proven track record of increasing sales, boosting customer satisfaction and enhancing the overall performance of retail stores. My skills include managing inventory, training and developing staff, and creating effective merchandising strategies. I am a customer-focused professional with strong communication skills and a commitment to providing exceptional service to all stakeholders.- Manage a team of 35 employees and oversee daily operations of the store- Develop and implement sales strategies to increase revenue and enhance customer experience- Monitor inventory levels and merchandise displays to optimize sales- Conduct regular staff training and development sessions to improve performance and customer service- Analyze sales data and market trends to identify areas for improvement and growth- Maintain a safe and clean store environment, ensuring compliance with health and safety regulations- Build and maintain relationships with customers to enhance the overall shopping experience

Burton Coalville Swadlincote

Responsible for driving all areas of the business, whilst leading teams to deliver results.Also in charge of monitoring and driving a range of KPIs within a fast paced, high volume retail environment.Duties:• Managing a team of over 300 people.• Continuously reviewing and managing team performances.• Providing an exceptional in store experience for customers.• Working with outside organisations, DEFRA, EHO, Trading Standards.• Autonomous decision maker in absence of General Manager.• Analysing figures on a daily basis.• Supporting the General Manager in identifying opportunities.• Cash handling up to half a million at any time.• Responsible for food safety within the shop.• Running a 1 million pound a week store.• Building relationship with customers, staff, buyers and allocators.• Full understanding of policy and procedures.