Michael Brunson Email & Phone Number

Lehi, Utah

Seasoned leader with over 15 years of experience in operations, product management, and strategic planning. Proven ability to innovate and lead cross-functional teams.Spearheaded a company-wide initiative aimed at improving customer experience and product quality. Facilitated weekly collaboration among teams to resolve product performance issues, achieving unprecedented levels of accountability and transparency. Developed KPI dashboards to track team performance, improving overall Net Promoter Score (NPS).Led a multi-disciplinary team to revamp Vivint's issue resolution process, targeting a $6.2M reduction in service costs. Utilized data analytics to identify improvement areas, implementing solutions such as proactive self-help resources and automated diagnostic tools. Built high functioning teams through servant leadership and employee growth.

Provo, Utah Area

Established and executed operational KPIs, successfully meeting or exceeding all goals.Developed standard operating procedures (SOPs) to ensure efficiency and quality.Managed vendor relationships and conducted price negotiations to optimize costs.

Lehi, Utah

Implemented testing protocols to evaluate new products, effectively reducing go-to-market time.Managed a small team to optimize network infrastructure, achieving marked improvements in stability.

Provo, Utah Area

Demonstrated exceptional inventory management, achieving less than 1% loss on multimillion-dollar portfolios.Authored policies and procedures that eliminated technician no-shows and reduced inaccuracies in installations.