Michael Buchanan Email & Phone Number

Panama

United States

- Managing complex project timelines, budgets, resource requirements, and client expectations.- Coordinating with IT departments to install new software or hardware, provide training, and troubleshoot problems.- Working with management to develop strategic marketing plans, budgets, and company policies to promote their organization’s products or services.- Providing technical support for clients who have questions about their accounts or are experiencing technical difficulties with their systems.- Establishing client relationships by building trust with clients, gaining their confidence, and ensuring that they are satisfied with their service.- Maintaining client relationships by communicating regularly with clients to ensure satisfaction with services.- Performing quality assurance checks to ensure that all work meets technical specifications and complies with industry standards.- Developing proposals for clients based on their needs and requirements.- Representing the company at meetings with clients to discuss new projects and other business matters.

United States

- Design and install well-functioning computer networks, connections, and cabling.- Perform troubleshooting to system failures and identify bottlenecks to ensure the long-term efficiency of the network.- Inspect LAN infrastructure and fix minor or major problems/bugs.- Test and configure software and maintain and repair hardware and peripheral devices.- Evaluate network performance and find ways of improvement.- Organize and schedule upgrades and maintenance without deterring others from completing their own work.- Do regular data backups to protect the organization’s information.- Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions.

Panamá, Panama

- Administrated all the peripherals which includes servers, computers, laptops, printers, PBX, phones, backup units, etc...- Network administrator (Vlan. VPN, cluster, load balance, etc...)- Exchange Administration (email groups, domain, rules, etc...)- Blackberry server administrator (emails, certificate, storage, etc...)- VMware and Veam Backup deployment and administration- SBS2011 deployment and administration- Creation of the department manual for protocols and procedures

Panama

- Installing and configuring computer hardware, software, systems, networks, printers, and scanners- Monitoring and maintaining computer systems and networks- Responding in a timely manner to service issues and requests- Providing technical support across the company (this may be in person or over the phone)- Setting up accounts for new users- Repairing and replacing equipment as necessary- Testing new technology- Training more junior staff members

Panama

- IT infrastructure planning and management.- Enterprise data center and telecommunications management- Security policy and management- Predictive dialer management- Website and backend monitoring- Credit card transaction monitoring- Develop IT personnel and promote

Panama

- Administrate all the peripherals of a call center, which includes firewalls, servers, computers, laptops, printers, predicted dialers, access points, and other devices.- Provide monthly reports with metrics and generate graphics charts to show the improvement of the call center.- Control of the network of a call center together with periodical reviews of the stability of our calls (Inbound & Outbound).- Create and filter leads for dialers to achieve our global goals.- Monitor agents to ensure upstanding services on every call.- Setup, configure and manage the Mailserver (Microsoft Exchange accounts.)

Panamá, Panama

- Provides first Level Technical Support on Dell-supplied products and peripherals. Uses troubleshooting techniques and tools to identify technical defects/issues.- Identifies and resolves issues affecting customer-client systems. Ability to handle stressful situations- Monitors and tracks issues to ensure accurate resolution.- Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions. Meeting the revenue goals.- Knowledge of Spares Parts and Moxie. Knowledge in WKS