Michael Buchanan Email & Phone Number

Apex, North Carolina, United States

Led Pre-Sales Engagements: Delivered customized cloud, DevOps, and automation solutions to enterprise clients, directly contributing to over $25M in new business revenue. Collaborated with sales teams to ensure solutions aligned with client goals.Built and Maintained Key Client Relationships: Established long-term partnerships with C-suite and technical teams, understanding their needs and aligning solutions to improve operational efficiencies. Increased customer retention by 15%.Delivered Post-Sales Technical Solutions: Led implementation and integration of enterprise solutions at scale, ensuring seamless deployment and customer satisfaction. Conducted follow-ups and troubleshooting to ensure continued success.

Raleigh, North Carolina, United States

Partnered with Stakeholders for IT Solutions: Worked closely with business development and IT teams to implement observability solutions, reducing system outages by 40% and increasing service uptime, improving client satisfaction.Led End-to-End Technical Projects for Clients: Spearheaded cloud and automation solutions that reduced application lead times by 80%, ensuring timely delivery for clients and boosting overall satisfaction rates.Collaborated with Cross-Functional Teams: Engaged with internal teams and external vendors to ensure seamless integration of IT services, aligning technical solutions with business objectives and increasing overall project success by 25%.

Raleigh, North Carolina, United States

Automation & Cloud Adoption: Spearheaded automation initiatives (Python, SCCM, Python), ITSM (ServiceNow), and cloud adoption strategies (AWS), leading to lower mean-time-to-resolution (MTTR) and improved lead times for critical services. Vendor Management: Managed the onboarding process for Biogen’s MSP transition while working closely with internal teams to ensure minimum disruption to existing business.

Clackamas County, Oregon, United States

Drove IT Transformation for Improved Client Services: Led the implementation of automation initiatives that enhanced service delivery by 40%, significantly reducing manual processes and improving user satisfaction by 30%.Led Client Onboarding for New IT Systems: Managed the full onboarding process for new technology implementations, ensuring a seamless transition and comprehensive training for users, resulting in a 30% increase in system adoption.Maintained Long-Term Client Relationships: Acted as a point of contact for internal and external stakeholders, providing ongoing support, conducting regular check-ins, and proactively identifying areas for technical improvement, which led to a 20% boost in satisfaction.

Portland, Oregon, United States

Implemented Client-Focused IT Automation: Directed a team to automate over 10,000 endpoints, improving system efficiency and reducing patch management lead times by 50%, leading to higher customer satisfaction as well as aligning with compliance requirements.Technical Support for Client-Facing Operations: Provided ongoing technical support for sensitive banking operations, ensuring secure, seamless performance, and maintaining compliance with industry standards.Enhanced Client Services with Proactive Solutions: Identified key areas for automation that improved user experience and decreased downtime by 50%, ensuring better service delivery for both internal and external customers.

Dubuque, Iowa, United States

Technical Pre-Sales Support for Clients: Worked with enterprise clients to develop technical solutions during the pre-sales phase, resulting in over $15M in new contracts. Presented solutions that aligned with customer goals and technical requirements.End-to-End Customer Engagement: Oversaw the customer journey from pre-sales through to delivery, ensuring technical solutions were implemented on time and met client expectations, leading to higher satisfaction and retention.

Dubuque, Iowa, United States

Pre-Sales Leadership & Client Relationship Management: Led pre-sales efforts for enterprise clients, providing technical guidance and delivering customized solutions, resulting in over $50M in revenue.Ongoing Technical Support for Key Clients: Provided post-sales technical support for enterprise clients, ensuring the smooth deployment of solutions and addressing any follow-up needs, which improved overall customer satisfaction by 35%.

Salem, Oregon, United States

Led Major Client-Focused IT Initiatives: Spearheaded initiatives like a Data Center build-out and wide-scale automation, enhancing service delivery for internal and external clients, resulting in a 15% increase in efficiency.Technical Support & Customer Engagement: Managed day-to-day operations for the helpdesk and networking teams, ensuring client issues were resolved in a timely manner, leading to improved service-level agreements (SLAs).

Bachelor Of Science - Bs, Management Information Systems, General / Minor In Business

Associate Of Science - As, Information Systems