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Michael Buchanan is listed as Technical Account Manager | 25+ Years in IT Solutions & Customer Success | Expertise in Cloud, Automation, Pre-Sales & Digital Transformation | Building Strong Client Relationships & Delivering Business Value at Trace3, a company with 717 employees, based in Apex, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Michael Buchanan.
Michael Buchanan previously worked as Technical Account Manager at Trace3 and Enterprise Architect at First Citizens Bank. Michael Buchanan holds Bachelor Of Science - Bs, Management Information Systems, General / Minor In Business from Upper Iowa University.
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Michael Buchanan is a Technical Account Manager | 25+ Years in IT Solutions & Customer Success | Expertise in Cloud, Automation, Pre-Sales & Digital Transformation | Building Strong Client Relationships & Delivering Business Value at Trace3.
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Apex, North Carolina, United States
Led Pre-Sales Engagements: Delivered customized cloud, DevOps, and automation solutions to enterprise clients, directly contributing to over $25M in new business revenue. Collaborated with sales teams to ensure solutions aligned with client goals.Built and Maintained Key Client Relationships: Established long-term partnerships with C-suite and technical.
Raleigh, North Carolina, United States
Partnered with Stakeholders for IT Solutions: Worked closely with business development and IT teams to implement observability solutions, reducing system outages by 40% and increasing service uptime, improving client satisfaction.Led End-to-End Technical Projects for Clients: Spearheaded cloud and automation solutions that reduced application lead times by.
Raleigh, North Carolina, United States
Automation & Cloud Adoption: Spearheaded automation initiatives (Python, SCCM, Python), ITSM (ServiceNow), and cloud adoption strategies (AWS), leading to lower mean-time-to-resolution (MTTR) and improved lead times for critical services. Vendor Management: Managed the onboarding process for Biogen’s MSP transition while working closely with internal teams.
Clackamas County, Oregon, United States
Drove IT Transformation for Improved Client Services: Led the implementation of automation initiatives that enhanced service delivery by 40%, significantly reducing manual processes and improving user satisfaction by 30%.Led Client Onboarding for New IT Systems: Managed the full onboarding process for new technology implementations, ensuring a seamless.
Portland, Oregon, United States
Implemented Client-Focused IT Automation: Directed a team to automate over 10,000 endpoints, improving system efficiency and reducing patch management lead times by 50%, leading to higher customer satisfaction as well as aligning with compliance requirements.Technical Support for Client-Facing Operations: Provided ongoing technical support for sensitive.
Dubuque, Iowa, United States
Technical Pre-Sales Support for Clients: Worked with enterprise clients to develop technical solutions during the pre-sales phase, resulting in over $15M in new contracts. Presented solutions that aligned with customer goals and technical requirements.End-to-End Customer Engagement: Oversaw the customer journey from pre-sales through to delivery, ensuring.
Dubuque, Iowa, United States
Pre-Sales Leadership & Client Relationship Management: Led pre-sales efforts for enterprise clients, providing technical guidance and delivering customized solutions, resulting in over $50M in revenue.Ongoing Technical Support for Key Clients: Provided post-sales technical support for enterprise clients, ensuring the smooth deployment of solutions and.
Salem, Oregon, United States
Led Major Client-Focused IT Initiatives: Spearheaded initiatives like a Data Center build-out and wide-scale automation, enhancing service delivery for internal and external clients, resulting in a 15% increase in efficiency.Technical Support & Customer Engagement: Managed day-to-day operations for the helpdesk and networking teams, ensuring client issues.
Other employees you can reach at trace3.com. View company contacts for 717 employees →
Tracey Hart
Colleague at Trace3Tustin, California, United States, United States
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Daniel Angel
Colleague at Trace3Denver Metropolitan Area, United States
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Brian Kirchmer
Colleague at Trace3Fanwood, New Jersey, United States, United States
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Jillian Monson
Colleague at Trace3Tempe, Arizona, United States, United States
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Candace Fisbeck
Colleague at Trace3Fulshear, Texas, United States, United States
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John Van Dyke
Colleague at Trace3Grand Rapids, Michigan, United States, United States
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Richard Lamphiear
Colleague at Trace3Westland, Michigan, United States, United States
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Shane Copelin
Colleague at Trace3San Diego, California, United States, United States
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Bertha Barrera-Williams
Colleague at Trace3Orange County, California, United States, United States
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Nicole Jovanovich
Colleague at Trace3Stoughton, Wisconsin, United States, United States
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Quick answers generated from the profile data available on this page.
Michael Buchanan works for Trace3.
Michael Buchanan is listed as Technical Account Manager | 25+ Years in IT Solutions & Customer Success | Expertise in Cloud, Automation, Pre-Sales & Digital Transformation | Building Strong Client Relationships & Delivering Business Value at Trace3.
Michael Buchanan is based in Apex, North Carolina, United States while working with Trace3.
Michael Buchanan has worked for Trace3, First Citizens Bank, Biogen, Clackamas Community College, and U.S. Bank.
Michael Buchanan's colleagues at Trace3 include Tracey Hart, Daniel Angel, Brian Kirchmer, Jillian Monson, and Candace Fisbeck.
You can use AeroLeads to view verified contact signals for Michael Buchanan at Trace3, including work email, phone, and LinkedIn data when available.
Michael Buchanan holds Bachelor Of Science - Bs, Management Information Systems, General / Minor In Business from Upper Iowa University.
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