Ted Miller Email & Phone Number

Dayton, Ohio, United States

I assess opportunities and identify "best fit" Managed Services offerings to respond to account team and customer information requests, and lead the team in the solutioning and pricing of service components that meet or exceed customer requirements and IT management strategy.I serve as a Subject Matter Expert to help identify and qualify Managed Services opportunities. Maintain in-depth knowledge of company offerings via training and research. Be familiar with all the technical aspects and issues of the products or services.I work with the sales team to technically advise on the sales of products. Explain the technical aspects and functional aspects of a product or service to internal and external customers.I assist in developing IT Solution design templates, standards, and guidelines to improve solution accuracy and efficiency.Additionally I collaborate with internal stakeholders to improve service offerings, sales enablement, and internal processes.

Dayton, Ohio, United States

I was the Senior leader responsible for sales capture & proposals, business development, vendor & customer relationships, and marketing activities. As a member of UberEther's senior leadership team I had direct input into strategic & daily business decisions, long-term planning, budgeting, etc.Additionally, I was responsible for posting company news on UberEther's LinkedIn page, working with an outside vendor to update our website, and had a full-time sales account representative directly reporting to me.

Dayton, Ohio, United States

At Synoptek I was a Senior Consulting Engineer and architect responsible for delivering the complete lifecycle of professional services consulting including pre-sales strategy & needs analysis with customers and internal teams, project scoping, level of effort determination, statement of work (SOW) generation, "in-the-trenches" technical work, documentation, etc.I was responsible for owning the professional services CRM queues and reviewed them each day to qualify incoming opportunities, assign them to SME architects across the organization, follow up on active opportunities, etc. I worked closely with management to develop processes and procedures to make our sales engineering activities more productive. Fine tuning the sales process enabled my team to shorten the time required to produce a sales proposal from weeks to days. This led to increased customer satisfaction and proposal acceptance rates.As a Senior Consultant I executed assessments of complex customer environments & I collaborated with client executive stakeholders to develop strategic roadmaps for future IT initiatives that aligned with the customer’s business requirements. I worked extensively with Sales, Client Advisory, management, and other teams to develop new logo business and to grow existing customers. I was frequently asked to join new logo "Large Pursuit" teams.I really enjoyed talking to C-Suite members of our customer's leadership teams. My methodology included talking to senior leaders (usually under NDA) about where the business came from, where it is going, future plans including potential M&A activity or divestitures, etc. I often asked execs to give me "the good, the bad, & the ugly" to help me understand the business. I see all this as critical to enabling me to architect IT solutions that are tied to the business.One of my favorite parts of this role was learning about new industries that I had no previous experience in,

Pittsford, Ny

(EarthLink IT Services was acquired by Synoptek in February, 2016)I was the lead systems engineering resource for EarthLink’s professional services organization. I performed system assessments of customer’s server infrastructure & translated the results into system designs to support customer business requirements. As lead engineer, I was EarthLink’s primary customer facing resource for datacenter and cloud migrations, Microsoft Exchange & Remote Desktop deployments, and Active Directory consulting engagements. A very close working relationship was formed between myself and the sales and professional services teams to develop & deliver solutions for new and existing customers. I was tasked with working with the product development team to research and develop new professional services product sets, best practices, and service definitions. An additional aspect of my role was providing training, mentoring, and thought leadership to other Professional Services team members.

Pittsford, Ny

Lead Engineer overseeing builds, deployments, and migrations of EarthLink IT Services products for customers. Responsible for project related documentation including discovery, project status, testing, internal and customer-facing communication as well as any documentation required to transition the product to the EarthLink support team.I specialized in multiple technical disciplines at an engineering level and provided design and deployment expertise to the technical sales team. Served as a “subject matter expert” in vmWare, vCloud, Active Directory design & support, Microsoft Exchange migrations &support, and other EarthLink products and services. I began working closely with EarthLink's Professional Services group as a presales and delivery engineer until I officially joined that team as a member in 2015.Areas of responsibility included:Design, built, and migrated dedicated Exchange servers for customers in EarthLink’s vmWare vCloud environment.Managed multiple onboarding activities and directed the implementation teams during deployment.I successfully led a charge to produce concise & accurate SOWs that could be used to govern the scope and success factors of projects. This lead to a sharp decrease in the number of disagreements regarding scope, billing, and timelines between EarthLink and customers, and enabled delivery engineers to better understand the activities they were tasked with completing, Active member of product definition teams providing feedback to product managers regarding specific product features, requirements, and feasibility.Worked with process analysts to develop and document internal processes related to product build & support processes, and processes involving collaboration with other business units.Provided leadership and mentoring to engineers in support of training and skills development goals.

Rochester, Ny Area

• Responsible for third level support, virtualization, migrations, and mentoring of junior team members. • Lead efforts to resolve complex technical and customer service issues for clients.• Provided guidance as a “trusted advisor” to established clients.• Researched technologies and trends to determine their application to employer’s business model and customer fit.• Responsible for presales engineering, including identification of client “pain points”, solution specifications, proposal generation, and presentation to the clients.• Maintained multi-node vSphere clusters & SAN storage to provide excellent uptime for over 100 servers.

Palmyra, Ny

Founded IT managed services firm providing managed IT support, consulting, and project management services to small businesses, local governments, schools, and universities. AVIK Technologies, Inc. was formerly called Berean Business Services.

Founded IT managed services firm providing managed IT support, consulting, and project management services to small businesses, local governments, schools, and universities. In January of 2008 Berean Business Services was incorporated and renamed to AVIK Technologies, Inc.

Senior level engineer providing troubleshooting, break-fix support, presales engineering, and systems integration for clients. Lead engineer responsible for Novell Netware, eDirectory, GroupWise, ZenWorks, and Microsoft Exchange.Western New York Computing Systems was also known as WNYCS.

Lead systems engineer responsible for managing the global Novell eDirectory infrastructure for the 34th largest law firm in the world. Managed the upgrade of hundreds of Novell Netware servers spanning six continents. Redesigned, rebuilt, and documented eDirectory with a focus on improving reliability, scalability, and security. Worked directly with CIO and other IT leadership to document best practices, implement a datacenter upgrade plan, and to develop a three-year technology roadmap for the firm.

Responsible for managing and maintaining Bausch & Lomb and Ray-Ban’s global eDirectory and Windows NT/Active Directory infrastructure. Redesigned, remediated, and rebuilt Bausch & Lomb’s global eDirectory and resolved severe long-standing replication issues. Managed the world’s largest cc:Mail environment, with over 10K email users. Worked with Novell sales representatives to transition Bausch & Lomb to a Novell Enterprise Licensing Agreement, resulting in a savings of tens of thousands of dollars. Participated in the build-out of a very complex PeopleSoft implementation.

Performed break-fix, installation, and migrations for customer’s desktops, and printers.I started with Entre as a part-time shipping and receiving clerk, and quickly progressed to a break-fix Technician, Systems Engineer, and finally to a Senior Systems Engineer.