Michael Bulkeley Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Leading operations, technology, and business automation for a 100% remote and online service-based family business during the start up and growth phase. Leveraging 20+ years of experience in technical support and customer success in startup organizations.Laurie Villarreal Wellness provides data-driven, science-backed online health coaching programs, digital products, and educational content to women worldwide.► Providing strategic technical thinking, building, and executing of business plan to meet team objectives◦ Develop and implement technology strategy aligned with business goals◦ Manage and integrate digital platforms for seamless operations◦ Guide overall business direction using data-driven insights◦ Continually evaluate and improve processes and technology◦ Head team of service providers to execute plan

Amsterdam, North Holland, Netherlands

Designed and implemented cost-effective, scalable, and seamless customer experience strategy to drive business growth. Established and optimized standard operating procedures, automation, and integration, resulting in time savings and increased efficiency for both our team and clients.► Strategy, management, and execution of integration and automation for seamless and secure data transfer on our operational platforms◦ Utilized built-in integrations, Zapier, custom Python scripts, and APIs to connect and automate data flow◦ Continuously evaluated business processes and workflows to uncover areas for automation and integration

Amsterdam, North Holland, Netherlands

Designed and implemented a technical strategy to optimize search engine visibility and lead generation, increasing website traffic and organic lead generation beyond 1000%.

Amsterdam Area, Netherlands

Ensured Rancher customers were successful and delighted with whichever Rancher product they chose to use. Assisted with the on-boarding process, held periodic customer review and update meetings, managed technical escalations to support, managed the contract renewal process, as well as owning the quota for the assigned customers' book of renewal business.◦ Worked with customers to ensure timely adoption of Rancher and Kubernetes technology◦ Established and maintained lasting relationships with customers◦ Collected feature requests and advocated for customers and users with Rancher product management◦ Provided solutions/answers to customer Rancher/Kubernetes/technical questions◦ Drove revenue and market share through renewals and expansions

Utrecht Area, Netherlands

Managed implementation of business objectives for a global customer support team, focused on CA Agile Central and Flowdock product solutions. Expedited the successful resolution of external and internal customer support issues and escalations.

Amsterdam Area, Netherlands

Spearheaded Rally Software’s global expansion of product support and elevated our customer service experience in EMEA & APAC. Provided strategic direction and tactical implementation of Support model for business expansion. Servant leadership of Customer Success Engineers.

Boulder, Co

Created, tested, maintained, and ensured the quality of the interface to the Rally On-Premises solution. Performed code modification, testing and debugging tasks as well as analysis related to software design and development.

Boulder, Co

After BEA Systems was acquired by Oracle, my role was made redundant and I moved on to join Rally Software as a Customer Support Engineer and On-Premises Specialist.In addition to providing technical support for Rally SaaS customers, I specialized in supporting Rally customers who chose to deploy the Rally On-Premises solution in their own facilities. This was a VMware image containing CentOS, Apache, Oracle, and the Rally application.Achieved Scrum Master & Scrum Product Owner certifications

Greater Denver Area

After nearly 4 years working in IT for small organizations, I made the switch to BEA Systems as an application support engineer. In a nutshell, this role involved business critical software application support and maintenance, as well as proactive issue resolution via programming.This included:◦ Supporting enterprise wide business applications for business processes, enterprise functionality and Sarbanes-Oaxley compliance.◦ Providing problem analysis and resolution, enhancements, bug fixes, testing and deployment of applications and components.◦ Administering and maintaining multiple high availability applications.◦ Creating Linux shell (BASH) and Perl scripts to monitor processes running on application servers and email notifications to the support team for detected server problems. ◦ Reducing down time of applications and providing error root cause evaluation.

Fort Collins, Colorado Area

Upon completing my Computer Science degree, I joined a pioneering livestock biometric identification company as a full stack development team member. In this role, I contributed to the advancement of their proprietary technologies by analyzing user needs and translating that into software solutions.This included:◦ Leading end-to-end technical implementations for clients, from gathering requirements and custom programming to on-site deployment.◦ Delivering comprehensive solutions including software installation, system configuration, and custom enhancements. ◦ Developing custom Access databases to streamline internal business operations.◦ Working with a diverse technology stack including Java, SQL, JavaScript, MySQL, and Mckoi.◦ Delivering solutions across both Windows and Linux environments.

Fort Collins, Colorado Area

Driven by a growing interest in computer science, I went back to school to obtain a computer science degree and began my pivot into the field with this support and developer role at Foothills Gateway, a social service organization focused on improving the lives of people with intellectual & developmental disabilities.This included:◦ Creating custom Visual Basic for Applications programs to streamline critical business processes.◦ Developing integrated custom database solutions to better manage complex Human Services caseloads.◦ Providing company-wide Help Desk support and implemented hardware and software upgrades.◦ Working with a diverse technology stack including, MS Access and SQL Server, SQL Queries and VBA

Vail, Colorado

Although I initially pursued a business degree, I was drawn to the field of law enforcement. I followed my passion and gained valuable experience in state park law enforcement roles before achieving my goal of joining the department in the mountain town of Vail. As an avid skier, this opportunity combined my love of the outdoors with my interest in public service.As a Sergeant I managed a team of up to 11 officers and during this time received recognition for exceptional leadership.Throughout my time there, I also supported as a:◦ Member of Special Operations Group◦ Field Training Officer◦ Defensive Tactics Instructor (PPCT)◦ Level 1 Traffic Crash Investigator◦ Venue supervisor for the 1999 World Alpine Ski Championships

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Marketing

Activities and Societies: Sigma Chi, Lacrosse

Certification, Emt-B

National Registry of Emergency Medical Technicians Colorado Certified EMT-B

Certification, Colorado Post Certification

Colorado Police Officer Standards and Training (POST) Certified Police Officer Certified Reserve Police Officer