Michael Burns Email & Phone Number

Indianapolis, Indiana Area

Spencer, In

• Maintain multiple servers - Windows and Linux - Hypervisors - Web servers - Business critical applications• Maintain all local client PCs• System backups• Create and manage ADUC objects• Monitor and maintain network firewall• Maintain VOIP phone system• Field help desk calls and emails in support of applications, networking, and product.• Database support - Microsoft Access, MySQL, and… Show more • Maintain multiple servers - Windows and Linux - Hypervisors - Web servers - Business critical applications• Maintain all local client PCs• System backups• Create and manage ADUC objects• Monitor and maintain network firewall• Maintain VOIP phone system• Field help desk calls and emails in support of applications, networking, and product.• Database support - Microsoft Access, MySQL, and Firebird• Microsoft excel• End User Training Show less

Indianapolis, Indiana Area

Computer Support Technician – Client Migrations• Project management exercised in: - Complete departmental migration and comprehensive inventory - Coordination and decommissioning of infrastructure equipment and departmental onboarding• Work closely with clients in the migration of PCs and Macs• Reimaging of PCs and Macs currently in use by clients• Liaison between Clients, and System Infrastructure, to achieve desired results and behaviors in: -… Show more Computer Support Technician – Client Migrations• Project management exercised in: - Complete departmental migration and comprehensive inventory - Coordination and decommissioning of infrastructure equipment and departmental onboarding• Work closely with clients in the migration of PCs and Macs• Reimaging of PCs and Macs currently in use by clients• Liaison between Clients, and System Infrastructure, to achieve desired results and behaviors in: - ADUC - Software applications - Remote management software - New AD OU implementations• PC and Mac Operating System installation with SCCM, and manual install• Receiving of newly ordered equipment• Issue tracking and correspondence through ticketing system and email• Field help desk request in support end users; post migration and other• End user trainingComputer Support Technician – Multi-Media Technology Services• Work as team member of Multi-Media Support Technicians to provide Multi-media technology support- Including: - Scheduling of support staff in coordination with events and schedules - Set up of multimedia equipment before classes, video conferences, and special meetings - Shutting down and collection of multimedia equipment after events - Troubleshooting of equipment on site and remotely• Receiving of newly ordered equipment• System configuration and imaging of computers - OS installation with SCCM, and manually • Preparation of End of Life PCs for recycling - Secure destruction of data, logging, and scheduling of pickup• Work with ADUC objects• Issue tracking and correspondence through ticketing system and email• Field Multimedia support calls Show less

Indianapolis, Indiana Area

• Work with team of analyst in Fielding Help Desk Emails and Calls from various Clients• Active Directory Password resets.• Active Directory Account Creations• Escalation of Production impacting system events• Email Correspondence with end users to resolve personal computing issues.• Mapping network drives• Mapping network printers• Software installation• Troubleshooting of end user computing issues• Remote assistance via Bomgar

Carmel, In

• Install PC’s image with SCCM• Install basic software package with batch files• Install all other software suits per inventory console, per individual user’s needs• Installation and setup of encryption software• Demonstration of newly implemented software suits and hardware with deployments to users• Coordinate user profile migration and deployment with individual users throughout organization• Document issues and resolution for end user issues encountered during… Show more • Install PC’s image with SCCM• Install basic software package with batch files• Install all other software suits per inventory console, per individual user’s needs• Installation and setup of encryption software• Demonstration of newly implemented software suits and hardware with deployments to users• Coordinate user profile migration and deployment with individual users throughout organization• Document issues and resolution for end user issues encountered during deployment• Assist in fielding helpdesk issues within the organization + Printer issues with networked printers + Virus Removal + Document manipulation issues with internal software• Testing and troubleshooting of “To Be” implemented ticketing system Show less

Carmel, Indiana

• Monitor systems with Pingdom, Nagios, and Orion• Troubleshoot and or resolve technical issues via email and phone• Testing of systems for operation, errors in functionality, speed and accuracy• Escalation and Communication Correspondence of critical system instances• Perform Root Cause Analysis and documentation of system issues and their resolutions• Analyze Quality Reports with Excel and internal systems• Administer and moderate user accounts• Work with HTML… Show more • Monitor systems with Pingdom, Nagios, and Orion• Troubleshoot and or resolve technical issues via email and phone• Testing of systems for operation, errors in functionality, speed and accuracy• Escalation and Communication Correspondence of critical system instances• Perform Root Cause Analysis and documentation of system issues and their resolutions• Analyze Quality Reports with Excel and internal systems• Administer and moderate user accounts• Work with HTML documentation for Email correspondence• Kayako Ticketing system Show less

• Migrate User profiles from XP machines to new Win7 Machines• Use Windows Easy Transfer with Remote Desktop to perform user data migration• Locate and Switch out old PC with new PC after completing user data migration• Organize Active Directory ensuring new PC’s were in correct Organizational Units• Configure SIP Phones to work with new PC name• Configure Citrix Server for WAH Users’ new PC• Run Software Updates for newly installed systems via Shavlik• Update Asset… Show more • Migrate User profiles from XP machines to new Win7 Machines• Use Windows Easy Transfer with Remote Desktop to perform user data migration• Locate and Switch out old PC with new PC after completing user data migration• Organize Active Directory ensuring new PC’s were in correct Organizational Units• Configure SIP Phones to work with new PC name• Configure Citrix Server for WAH Users’ new PC• Run Software Updates for newly installed systems via Shavlik• Update Asset Management Database with all hardware changes• Document all daily changes in Excel based Work Log file• Email Correspondence as to works completed and problems encountered during daily deploys Show less

• Upgrade PC’s and migrate users’ profiles• Ensure proper network settings configured in BIOS• Image the new PC’s by computer name and location• Coordinate PC replacement with the roll out room• Installation of hardware upgrades• Coordinate installation with business staff on site

Indiananpolis, In

• Meet with clients to discuss products and pricing• Analyze market regularly to maintain competitive prices and profitability• Project coordination from start to finish• Manage finances, accounts, and taxes• Hiring and training of 10+ employees