Michael Burrows Email & Phone Number

● Consistently generate $100K+ in monthly sales from interior design products and services, achieving the highest sales figures within a team of design consultants through accountability, standardized client processes, and exceptional service.● Conducted pre-call process to confirm appointment times and any other relevant details the day prior to the appointment, decreasing cancel rates from 25% to 10% and improving client relations.● Consistently achieved a 46%+ same-day close rate, a 75%+ expedited shipping rate, and over 60% overall close rate YTD.● Identified residential and commercial client requirements and matched Window treatment products and installation services for custom blinds, shade, shutters, and drapes with client needs to exceed client satisfaction targets.● Streamlined client service processes and developed standardized client thank you messages complete with FAQ and contact information for installers and customer service to establish a seamless purchasing experience.

California, United States

● Spearheaded the operational management of 100+ retail stores across smaller markets and rural areas in the Southwest to increase market share and improve compliance, customer satisfaction, and field performance.● Established new points of distribution by opening company-owned and third-party retail stores and stores-within-a-store models with Costco, increasing market share from 10% to up to 35% in specific markets.● Developed a program to certify Lead Retail Consultants in key aspects of Assistant Store Manager sales and operational duties to enable professional development and optimize overall district performance.● Increased sales and a $400K reduction in operational losses by leading strategic business improvement projects.● Created a detailed plan to visit every store in the region within 3 months to gather manager feedback and developed a specific list of store development opportunities to achieve 90%+ sales compliance every month.● Reduced inventory shrink dropped by 25% and improved merchandising compliance from 60% to nearly 100%.● Conducted internal audits and identified and rectified inventory, cash, merchandise, regulatory/data privacy, and demo device compliance process gaps to mitigate financial risk and achieve top audit scores.● Served as an Integration Operations Manager during the merger between Sprint and T-Mobile by educating employees on available tools for supporting customers, including legacy Sprint systems for third-party retailers.

● Led Sprint's first entry into the store-within-a-store model within RadioShack locations with a team of 4 consultants to generate 80+ new line activations per month, performing as well as standalone stores with double the staff.● Maintained quotas of 200-300 new lines and upgrades per month by managing and mentoring teams of up to 28 staff.● Transformed an underperforming store in Buena Park, CA, in less than 6 months into a top-quintile performer by analyzing performance data and implementing targeted business improvements focused on streamlining the customer experience and driving lead generation through business events.● Earned the Pinnacle Club Award for top 3% annual sales performance in the enterprise.● Optimized store operations and merchandising processes by ensuring cross-training across in-store roles and drove the resolution of escalated customer issues to maintain operational excellence and ensure customer satisfaction.

Bachelor'S Degree, Business Administration, 3.85

Magna Cum Laude

Education record