Plan and implement strategies for store sales, profitability and cost management.Monitor and report on store performances within their district.Assess store and staff performance, identify training needs and manage training programs.Set goals and objectives for stores, and develop or approve budgets and operations.Maintain high customer satisfaction levels and handle customer service issues.Ensure compliance with company policies and procedures, and maintain knowledge of all company products and services.Recruit, hire, train, and oversee store managers and staff.Regularly visit stores in their district to ensure store standards are maintained.Communicate with senior management about store issues and resolutions.Coordinate with other district managers to share best practices and challenges.

Direct management and oversight of store operations and customer service in assigned territory.Coordinate merchandise ordering, placement, sales promotions and pricing within region.Review receiving, transfers, debits/damages, returns-to-vendor (RTV's), and charge-back paperwork to ensure accuracy of inventory for distribution centers in region.Collaborate with other departments, such as marketingand sales, to develop and implement strategies that support overall company goalsMonitor, evaluate, and report on operational performance, including budgets, revenue, expenses, and KPIs

Oversees a market-based ASA (Administrative Service Associate) team responsible for supporting final mile delivery operationsincluding performance monitoring, goal oriented Avaya inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.Prepares action plans, resolves problems, completes audits and identifies trends.Ability to lead others to deliver business results and handle multiple tasks in a fast-paced environment.Effective problem solving, change leadership, team orientation and empowerment skills. Ability to conduct crucial coaching conversations.Performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.Manages and oversees day-to-day operations of the Market Team, including both financial and administrative responsibilities.