Michael C. Email & Phone Number

Toronto, Ontario, Canada

• Identify trends, challenges, risks, and provide remediation to the team
• Report and analysis of KPI’s for CSA team through utilizing tools, such as PowerBI, SFDC, Quote effort score
• Host Bi-Weekly team meetings to notify team with company/system/internal updates
• Work with management on onboarding, provide mentorship and train on processes
• Collaborate with cross-functional team leaders, such as sales and operations, to address client concerns and provide comprehensivesolutions
• Lead and coach a team of CSA’s to deliver exceptional service to commercial clients that includes fostering a positive and collaborativeteam culture through constructive one on ones

Toronto, Ontario, Canada

• Partner with large enterprise and strategic customers, supplying complex reporting, researching and fulfilling quote requests, managing annual renewals and providing support throughout the sales cycles
• Assist with reporting and analysis for the CSA team - Monthly Quote to order ratio report
• Collaborate with sales teams from US West and CAN West of commercial accounts - Public utilities and University accounts with 25+ sub accounts to provide operational support
• Utilize Horizon, Salesforce, SAP, PowerBI in addition to various tools
• Trained and provided mentorship to new hires

• Develop a deep understanding of product knowledge and learn how to utilize specific software tools
• Problem solving for customer issues and continuously improve business processes
• Work as part of a unified account team in partnership with our Inside Sales Account Managers, Outbound Account Executives and Customer Success Team on the US WEST Telesales Team
• Manage forecasting equipment and bids on over 200 products across multiple vendors and accounts

• Processed 100+client RMA’s daily and logged data using Fresh Books, O365 and internal software (CMS)
• Solved customer escalations which required conceptual thinking skills from start to end
• Stayed up to date on company’s protocols, product changes, campaign strategies and inventory

Toronto, Ontario, Canada

• Provide excellent customer service in a fast-paced environment
• Carried out over 300 cash transactions precisely and accurately, per night
• Enhanced analytical and problem-solving skills with customers and management needs
• Collected data of all transactions on a daily basis and reported to superiors

Toronto, Ontario, Canada

• Successfully coordinated the shipment of 100+ orders daily, meeting tight deadlines consistently.
• Recognized for maintaining a high level of accuracy in order processing, leading to improved customer satisfaction.
• Utilize inventory management software to track, monitor, and update product information.
• Inspect incoming shipments for accuracy and quality, documenting any discrepancies

• Worked with micro-computers support specialists to upgrade building infrastructures
• Built custom computers, found and resolved basic technical issues, and installed various software such as operating systems and malware programs
• Processed average of 100 client orders daily and store inventory data daily using internal company software