Michael C. Brown Email and Phone Number

Golden Food Network is a gastronomic enterprise which manages a franchise of Restaurants with Caterine Service and Event Planning and a division that exports frozen fruits, pulps and 100% naturals drinks. I am a contractor in charge of managing and improving the operations focused on the modification and improvement of processes, reducing unnecessary expenses, increasing sales volume, expanding the brand and raising the stakeholder’s profit. I work hand to hand with department coordinators and supervisors, with attorneys, accountants, clients and providers gathering valuable information such as metrics, numbers, needs, preferences and points of view for those to be define, measure, analyze, improved and the control for the success of the company.

Medbill is a full-service, DME (durable medical equipment) billing service provider which does everything from document review, claims submission, cash posting, and accounts receivables. Also, they help their customers with “behind the scenes” activities and ensure your billing software works as efficiently as possible. Here we operate a full suite of customized proprietary reporting to assist you with revenue cycle management. Additionally, we can identify and troubleshoot potential problems before it creates a cash challenge for your organization. In my role as an international contractor in the billing data Analysist department where I was responsible of reviewing and correcting the billing invoices so that way our clients can bill the insurance companies for their customers service and/or durable medical equipment which were either sold or rent to patients in the United States. The information used to bill was generated by our customers and we need to verify it was created and assigned correctly and in case it is not correct we need to correct the mistake and modify it in order to adjust it into the billing and financial software, which was the secure and direct way of communication between Medbill his customers and the insurance companies involved. These insurance companies are the ones that will approve and accept what has been billed and then successfully pay Medbill clients for their services and the rental or sale of their DME products.

Procesando Compras en Costa Rica is an order processing company that provides intermediary service between Costa Rica's residents and all e-commerce vendors around the world. I was in charge of managing the operations been the main contact with accountants, attorneys, banks, vendors/providers, warehouse managers, shipping company, customs in Costa Rica (Ministerio de Hacienda) and internal operational staff within the company in Costa Rica. Keeping active and clear communication between all the involves which leads me to keep track of transactions and packages making sure none is lost during the transition of been send from the vendor to the warehouse and then from the warehouse to Costa Rica. Making sure that this transition was made on time and all costs are within what was budgeted for our customers satisfaction and to keep higher profits for the company.

GIMAK Land & Home is a business, dedicated to property management and real estate development in Costa Rica.My duties in the company were to ensure operational control guaranteed an efficient administration of all the properties we have in charge, such as contracts verifications and approvals, approval of alliances with real estate agents, repairs, remodeling, general notifications to property owners, verification of income and expenses for rentals and sales, in addition to the logistics of the real estate development area I keep direct email contact with owners of properties, project developers, architects, lawyers, suppliers of construction materials and accessories ensuring control of the total costs and expenses enforcing the usage of established budget margins for each project, guaranteeing the estimated profit for all the parties involved.

Convergys is an international outsourcing company that provides customer service and technical support to their client’s customers. I was in the overnight shift (10pm – 6am) launching a new department of the South Division been in charge of a group of 25 agents that was providing customer service and technical support to customers of our client Comcast. I use to monitor their calls, grade them following the KPI's provided by our client then provide one on one coaching with all feedback possible to guarantee high quality customer service which was going to lead to high customer satisfaction. Others tasks I was in charge of was assisting agents doubts and concerns on procedures to follow while on a call, making sure their payroll time cards were completed and approved based on labor laws of Costa Rica, weekly team meetings with agents also weekly meetings with internal operational staff, QA Specialist, Team Leaders, Operation Managers and our clients.

Van Ru International is a collections agency with their main offices in the United States of America. They are in charge of collecting debt of major companies by phone and/or email.I used to provide technical support to the company employees (world wide) within the company where we use to create, update and/or remove employee’s profiles and access, create and/or reset users of the internal tools used to complete the daily task within the company.

TeleTech is an international outsourcing company that provides customer service and technical support to their client’s customers. I was in the overnight shift (10pm – 6am) as an agent providing customer service and technical support to customers of Time Warner Cable NY. I use to take care of new accounts, retentions, billing inquiring, step by step automatic installation instructions, troubleshooting, outages data, scheduling personal technician’s and more. When I was on Team Lead Back up ditties was in cases when my immediate team leader was in meeting, day off and/ or in vacations and I had the authorization to review time sheets, review external QA scorecards and provide coaching, floor support and take notes of co-workers personal requests.

Royal Sports is a company that provides access to online sports gambling and casino to customers around the world. Within my customer service tasks was to process customer’s deposits by providing them with complete information of the method and destination which they will use in order to fund their account. On the other side we will provide the same exact support when it comes to payouts and customer having access to their winnings. Also we will handle any request or doubt of the customers on their account which could either be balances, wagering history, wager paying charts and any other inquiry that may come up regarding their account.When moved to Wagering department I was Supervisor back up providing general floor, building agent’s weekly schedules and creating within the system the weekly game schedules.

GSC International was a legal company registered in Costa Rica that offered a platform with access to online sports gambling and casino to customers in the United States. Launched the first crew of cold calling sales where we used to call random gamblers to offer the access to our online sports gambling and casino website. We used to offer better payouts methods than other companies also bonuses on their direct deposits with couple of restrictions for withdrawal. Within my customer service tasks was to process customer’s deposits and payouts also we will clear any doubt of customers regarding their account which could either be balances, wagering history, wager paying charts and any other inquiry that may come up regarding their account.

Qualfon is an international outsourcing company that provides customer service and technical to telecommunications companies such as TracFone and Vodafone As an agent I provided customer service and technical support to prepaid TracFone customers. Our daily tasks were inbound/outbound prepaid cell phones sales and upgrades, billing cycle inquiring, troubleshooting, granting prepaid minutes into customer’s phones, accounts configuration, telephone configuration, outages management returns, new accounts set up, account upgrades and contracts cancellation.