Michael Mack Email & Phone Number

Coordinates activities related to handling and processing insuranceclaims. I also serve as liaison officer between the organization, insuranceprovider, and policyholders to communicate the status and eligibility forcoverage for all relevant claims.

Buffalo, New York, United States

Processed Health Insurance Provider Contracts along with connectingwith Providers to obtain vital information to ensure their certificates,contacts and practitioners were all up to date within our system

Buffalo/Niagara, New York Area

I assist members who have questions on claims. providers, notifications and answer questions about their deductible and reading and helping members understand their benefits. I also speak with providers advising them on if claims didn’t process correctly or trying to collaborate with them to schedule appointments for members who aren’t able to do so.

Buffalo/Niagara, New York Area

I assist commercial and personal customers over the phone that do banking with transactions that customers need help with executing on a daily basis. I also help troubleshoot with common issues customers do have that help them perform their job. This could range from providing an available account balance to helping execute a wire from start to finish. I.

Fielding inbound calls and also placing calls to customers to collect outstanding debts. I make an excess of 300 calls a day while maintaining proper work standards. I also display professionalism, promptness and an expedient work ethic to meet daily requirements. I also received several intangible and monetary accolades due to me meeting and or exceeding.

Interned for three months at the City of Buffalo Drug Court participating in a program that took place for clients who enrolled to get help and treatment. This consisted of being in the court for hearings, filing and briefing paperwork for help with placement and conducting one on one meeting with clients to help them better their living situation and.