Michael Mack Email & Phone Number

Coordinates activities related to handling and processing insuranceclaims. I also serve as liaison officer between the organization, insuranceprovider, and policyholders to communicate the status and eligibility forcoverage for all relevant claims.

Buffalo, New York, United States

Processed Health Insurance Provider Contracts along with connectingwith Providers to obtain vital information to ensure their certificates,contacts and practitioners were all up to date within our system

Buffalo/Niagara, New York Area

I assist members who have questions on claims. providers, notifications and answer questions about their deductible and reading and helping members understand their benefits. I also speak with providers advising them on if claims didn’t process correctly or trying to collaborate with them to schedule appointments for members who aren’t able to do so themselves. I field 50-70 calls per day as this is a higher paced job and each call can present a different task to handle, and it would need to be handled in an adequate manner.At United Health group, members can opt in for surveys on the call that they take which shows how much the representative helped them during the call. I received several of these and it was a great morale booster.One other way members can show their appreciation for me is called “Kudos”. Where the member can ask to speak with a supervisor and tell them how much I helped on the phone call. A site wide email gets sent out and other colleagues see that recognition.

Buffalo/Niagara, New York Area

I assist commercial and personal customers over the phone that do banking with transactions that customers need help with executing on a daily basis. I also help troubleshoot with common issues customers do have that help them perform their job. This could range from providing an available account balance to helping execute a wire from start to finish. I field 45+ calls per day from various customers who rely on our team to help with providing information on their accounts.I speak with several internal co-workers throughout the bank who rely on me help customers with their initial setup and servicing our online products as well.Facilitating forms and submitting requests also make up a large part of my position as I help with back end assistance as well. Follow up is another huge portion of my position because letting the customer know the status of a current issue is important and in some cases it is imperative to make those call backs.I am also part of the Process Improvement Team where I work together with other employees to brainstorm and then implement ideas that would help our team improve on our day to day workings and create a better continuity between fellow personnel. This team spotlights my quality of being initiative and show how valuable I am during a team building exercise. Receiving several High Fives at work for my outstanding service, this is an acknowledgement from internal and external customers that our team is recognized for. I received several of these accolades from regional internal business representatives very early in my position at M&T Bank.

Fielding inbound calls and also placing calls to customers to collect outstanding debts. I make an excess of 300 calls a day while maintaining proper work standards. I also display professionalism, promptness and an expedient work ethic to meet daily requirements. I also received several intangible and monetary accolades due to me meeting and or exceeding in my job task

Interned for three months at the City of Buffalo Drug Court participating in a program that took place for clients who enrolled to get help and treatment. This consisted of being in the court for hearings, filing and briefing paperwork for help with placement and conducting one on one meeting with clients to help them better their living situation and guide them in starting their life again.