Michael Maxwell Email & Phone Number

Redondo Beach, Ca, Us

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Owner of Maxwell Consulting LLC, focused on helping small businesses grow and scale. Versatile consultant who has worked across 20+ industries in the past 10 years.

• COO of startup Mobile Dog Grooming company. Grossed over $1.2M in Year 1 and launched in 12 markets.o Led market strategy, asset acquisition, systems implementation, financial models, and customer acquisition.o Business architect on Field Service Lightening conversion - designed customer, groomer, and operational journeys. Created territory management rules, defined scheduling requirements, and pricing matrix.• Head of Expansion for several clients across different industries, including water delivery, energy, home improvement, solar, smart home, security, insurance, recycling, internet, wireless, teeth straightening and car keys.o Increase YoY sales from 10%-2000+% depending on campaign stage (pilot, expansion or mature)o Assessed new markets & tailored sales strategies to meet client demand.• Created, analyzed, and managed internal P&Ls ranging from $500k/year-$30M/year depending on business unit.• Researched, evaluated, and created business plans for potential clients and new ventures.• Managed a team of Campaign Managers, overseeing different national sales & marketing campaigns. Created personalized development plans and campaign strategies to ensure goals were met.

• Started, managed and scaled a nationwide water delivery campaign - grew to over 5.5k sales/week.• Managed the launch and expansion of multiple home improvement campaigns in different retailers. Worked across several categories (cabinets, baths, roof, windows, doors, solar) and with multiple dealers across the nation.• Developed a Service Concierge platform that would allow a single Sales Representative to sell multiple products with minimum product knowledge through a guided interface. Selected the eligible products and created customer journeys.• Created and executed a plan to place cell phone repair kiosks inside of Big Box retailers.

• Temporary COO of a Home Improvement company, increased efficiency to produce 3 highest income months.• Negotiated contracts, implemented performance metrics and restructured departments to maximize production.• Oversaw energy and solar campaigns, developed financial models and was responsible for P&Ls• Standardized new client on-boarding and developed new campaigns.

Greater Los Angeles Area

• Managed a team of 25 employees focused on satisfying complex supply chain issues, exceptional company orders, and managing supplier relationships.• Reduced staff by 25% and increased customer responsiveness by 30% through task automation and work flow analysis.• Decreased outstanding orders by 25% through the implementation of an open order dashboard to identify opportunities to expedite customer orders.• Reorganized department supervisory structure and reprioritized responsibilities through the creation of a combined Sales Supervisor role, saving 60 hours per week.• Created KPI dashboard for the department that reported staffing position, responsiveness, and individual performance.• Created and maintained department budgets

Greater Los Angeles Area

• Designed and implemented a reorganization plan to reduce staff by 40% and increase customer responsiveness by 50%.• Managed 40 direct reports including staffing, performance management, and career development.• Point of contact for product liabilities, non-catalog product requests and product information inquiries•Created performance dashboard to measure and identify inefficiencies in the warehouse and workgroups

Greater Los Angeles Area

• Directed and executed all day to day operations for JTS.TV, including but not limited to the curating content, on-boarding shows and films, developing policies and procedures, creating measurable metrics and goals, launching shows, building network schedules and maintaining the website• Negotiated contracts with prospective shows and films• Managed all support inquires and customer service requests, leveraged customer observations to improve website• Developed the data and records reporting and repository system• Grew subscriptions to over 1500 customers, added over 50 new series and 30 short films

Pomona, Ca

• Lead Project Controls Engineer for the Port of Long Beach, Gerald Desmond Bridge Replacement Project (estimated cost of $28 Million).• Developed budgets and forecasts in excess of $100M for multiple 3-Year Rate Cases• Performed Threshold Analysis of Project Cost Reports and established new threshold guidelines • Established new cost reporting procedures, increasing efficiency by 40% and improved forecasting accuracy by 20%• Point of contact for TPD-PM regarding SOX documentation, audits, and verification, to ensure compliance. Led several SOX audits.• Interviewed, selected and functionally managed two interns.• Finance Project Lead to standardize 3rd Party Overhead Rates • Created methodology to measure workload quantitatively for staffing plans

• Worked with Management to raise visibility on Large Relocation Projects for enhanced resource planning and more accurate General Rate Case budgeting. • Developed Project Controls (cost reports and schedule) for TPD Construction Management for the San Joaquin Cross Valley Loop Project (estimated cost - $120 Million).• Implemented and documented the TPD-PM Reconciliation Procedure and Claims Process. Process has led to a 92% reduction of uncollected funds since 2008.• Standardized and Implemented Year End Forecasting Guidelines for TPD-PM Project Managers. • Developed a Transmission Project Licensing Scheduling Template for large Transmission Construction Projects.• Interviewed, selected and functionally manage two interns.• Co-project lead for Cost Planning Pilot in SAP.

• Assisted in the development and implementation of project controls methodology for TPD-PM. • Created, implemented and maintained cost reporting systems• Created, implemented and published high level financial reports/analysis, executive summaries, scheduling templates and project closure/reconciliation reports to various levels of management • Sole representative from Transmission on the Enterprise Resource Planning (ERP) SAP Release 3 Projects System Conversion and Quality Control team. • Assisted in the conversion of over 800 Primavera schedules into SAP Projects System and was named an ERP Super User. • Sole point of contact in TPD-PM for Projects System, scheduling processes, and scheduling implementation strategies.

Master Of Business Administration (M.B.A.), Focus In Technology Management And Entrepreneurship

Bachelor’S Degree, Mechanical Engineering

Activities and Societies: Kappa Sigma, Sigma Alpha Lambda, Phi Sigma Theta

Minor, Business Administration