Michael Calderon Email & Phone Number

As a Member Success Manager at GLG, the world's insight network, I lead a global team of professionals who provide top-tier service and support to GLG Network Members, who are key decision makers in their respective industries. I have over four years of experience in this role, and I leverage my expertise in customer relationship management (CRM) and performance metrics to ensure the satisfaction and retention of our members.Before joining GLG, I worked at J.Crew for over eight years, where I held various positions in international e-commerce and customer service. I was responsible for coaching, managing, and developing a specialized team of service professionals, as well as overseeing the transition of new hires from the classroom to the sales floor. I have a Bachelor of Business Administration (B.B.A.) in Marketing from The University of Texas at San Antonio, and I am skilled in instructor-led training, communication, and team management. My mission is to empower and enable customers and colleagues to achieve their goals and access insights that matter.

Listed skills include Customer Service, Team Leadership, Visual Merchandising, Retail, and 14 others.

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  Member Success Manager

  Glg

  Austin, Tx, Us