Michael Cappello Email & Phone Number

Lisle,Il

Equipment maintenance to ensure no adverse impact on traffic flow or revenue collection • Automatic coin machines• New ATPM coins, dollars, credit cards machines• Lane controllers• Violation Enforcement System (Controller, Lighting, and Cameras)• Automatic Vehicle Identification system (RF Transponders)• Manual Lane Equipment (Terminals, Card Readers, and Receipt Printers)• Automatic Vehicle Classification (Loops, Treadles, and Optical Separators)• Local and Wide Area Network Equipment

Provided internal and external customers with level-one hardware, communications, programming, and technical support. Ensured accurate logging of each call into departmental database. Identified and assessed application with product specifications. Resolved issues and offered recommendations to enhance optimal product performance. Supported corporate ISO quality standards by communicating any complaints relating to fit, form, and functionality to QA department. Provided technical training on Zebra product line. Oversaw first-level support on Zebra Card printers as retransfer class, performance class, security class, value class, and Zebra Cardstudio software.

Arlington Heights,Il

Oversaw marketing, installation, and servicing of label applicator equipment. Demonstrated models at trade shows and customer sites. Consulted with sales representatives and customers on proper equipment choices. Installed systems and provided customers with training, support, and post-sales service