Global Head Of Service Management
CurrentManager of global Service Management function, which includes Major Incident, Problem, Change, Asset, Config, Process, and Compliance Management teams.
Dec 2021 - Present
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Michael Cappetta Email & Phone Number
Global Head of Service Management
at
Marsh McLennan
1 work email found
@mmc.com
7 phones found area 973, 201, and 212
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Head of Service Management
Location
Little Falls, New Jersey, United States
Who is Michael Cappetta? Overview
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Quick answer
Michael Cappetta is listed as Global Head of Service Management at Marsh McLennan, based in Little Falls, New Jersey, United States. AeroLeads shows a work email signal at mmc.com, phone signal with area code 973, 201, 212, and a matched LinkedIn profile for Michael Cappetta.
Michael Cappetta previously worked as Global Leader, Problem Management at Marsh & Mclennan Companies, Inc. and Problem Manager at Marsh Mclennan. Michael Cappetta holds Bachelor'S, Criminal Justice, Political Science from Rutgers University.
Company email context
Email format at Marsh McLennan
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{first}.{last}@mmc.com
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AeroLeads found 1 current-domain work email signal for Michael Cappetta. Compare company email patterns before reaching out.
Profile bio
About Michael Cappetta
Michael Cappetta is a Global Head of Service Management at Marsh McLennan. He possess expertise in itil, disaster recovery, incident management, sdlc, business analysis and 53 more skills.
Listed skills include Itil, Disaster Recovery, Incident Management, Sdlc, and 54 others.
Current workplace
Michael Cappetta's current company
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8 roles
Michael Cappetta work experience
A career timeline built from the work history available for this profile.
Global Leader, Problem Management
Investigated root cause for major incidents, provided Post Mortem reports to business and senior management, tracked resolution/improvement action items, and trend analysis.Managed issues for global Windows 7 rollout project and achieved on-time rollout to over 60,000 employees and reduced ticket volume across core technologiesManaged pro-active Service.
Nov 2016 - Nov 2021
Problem Manager
Jun 2012 - Oct 2016
Incident, Problem, And Change Management
Creation, implementation, and management of daily Incident, Problem, and Change Management using SDLC then ITIL Standards.Created tools for global standard tracking and reporting of Incidents, Problems, and Changes including ticketing, release calendar, and central knowledge wiki all based on-line for real-time access.In conjunction with new tools, created.
Nov 2008 - Jun 2012
Field Consultant
Rutgers University - Resnet
On-site computer repair for students and faculty.Answering phone calls to help desk and providing consultation to full-time help desk staffers.Training other team members on a variety of issue topics, including networking hardware and virus removal.Provided consultation to end-users to help formulate well-informed opinions on option selection.
Jun 2007 - Sep 2008
Consultant
Ares Computer Technologies
By appointment, small computer and networking consultant firm self run. Tasks included computer repair, virus removal, small network setup, and other tasks as required.
Jun 1999 - Sep 2008
Legal Intern
General office work, legal/para-legal duties, deposition summaries, evidence cataloging, etc.
Jun 2005 - Aug 2008
Temp
Brittany Management
General office duties, computer and networking repair, construction, and other tasks as appropriate for an apartment management company in Manhatten's Upper East side.
May 2000 - Jun 2005
2 education records
Michael Cappetta education
Bachelor'S, Criminal Justice, Political Science
High School
Pope John Xxiii Regional
FAQ
Frequently asked questions about Michael Cappetta
Quick answers generated from the profile data available on this page.
What company does Michael Cappetta work for?
Michael Cappetta works for Marsh McLennan.
What is Michael Cappetta's role at Marsh McLennan?
Michael Cappetta is listed as Global Head of Service Management at Marsh McLennan.
What is Michael Cappetta's email address?
AeroLeads has found 1 work email signal at @mmc.com for Michael Cappetta at Marsh McLennan.
What is Michael Cappetta's phone number?
AeroLeads has found 7 phone signal(s) with area code 973, 201, 212 for Michael Cappetta at Marsh McLennan.
Where is Michael Cappetta based?
Michael Cappetta is based in Little Falls, New Jersey, United States while working with Marsh McLennan.
What companies has Michael Cappetta worked for?
Michael Cappetta has worked for Marsh Mclennan, Marsh & Mclennan Companies, Inc., Rbc Capital Markets, Rutgers University - Resnet, and Ares Computer Technologies.
How can I contact Michael Cappetta?
You can use AeroLeads to view verified contact signals for Michael Cappetta at Marsh McLennan, including work email, phone, and LinkedIn data when available.
What schools did Michael Cappetta attend?
Michael Cappetta holds Bachelor'S, Criminal Justice, Political Science from Rutgers University.
What skills is Michael Cappetta known for?
Michael Cappetta is listed with skills including Itil, Disaster Recovery, Incident Management, Sdlc, Business Analysis, Software Documentation, Change Management, and It Service Management.
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