Michael Cardenas Email & Phone Number

New York, NY, US

New York

New York, New York, United States

• Head of all company operations, IT, and compliance with a special focus on Customer Service, Sales Operations, and Sustainability efforts.

• Represent this International Wine & Spirits Importer/Distributor with a 400-product portfolio to wine retailers and restaurants throughout New York City.
• Provide educational seminars and tasting events to build product brands and ensure successful distribution in the New York City market.
• Consult with restaurant management staff to create wine lists that pair with food menu concepts while also meeting appropriate price points.

Greater New York City Area

• Manage product offering and inventory at this wine bar and retail store located at John F. Kennedy International Airport.
• Hire, train and directly supervise all store employees while leading shifts.
• Ensure the store meets all necessary laws, codes and regulations including local health codes and alcoholic beverage control codes.
• Manage the store to deliver controllable profit.

Greater New York City Area

• Bartend, serve, and educate guests about wines from around the world.
• Serve as liaison to corporate marketing team to ensure all national marketing campaigns are being executed timely and effectively.
• Attend distributor wine tastings and build partnerships to source wines that will meet the palate and curiosity of our guests.

• Freelance writer for content marketing firm that creates content optimized for search and social.
• Contribute to major brands’ content strategies, with clients in technology and music industries.
• Pieces are written for maximum SEO performance and heavy social media promotion.

Brookline, MA

• Department head of Student Financial Services for a proprietary art and design school with 1,000+ students in Brookline, MA. Responsible for all department operations and compliance with 9 direct reports (1 Associate.
• Planned, developed, and managed a complete department staffing restructure project that increased production, improved customer service, and led to improvement in annual audit compliance (specifically going from five.
• Planned, developed, and managed a complete department staffing restructure project that increased production, improved customer service, and led to improvement in annual audit compliance (specifically going from five.
• Consulted and advised President on all strategic decisions regarding Student Finance and Institutional Aid budgeting to promote enrollment growth and student retention while ensuring compliance and achieving long-range.
• Collaborated with executive team in planning, marketing, and execution of all Open House and College Connection events in order to generate new applications and create financial plans for prospective students.
• Oversaw all awarding of Title IV and Institutional Aid for the campus.

Brookline, MA

• Improved interactive department communication by developing and implementing an online portal using Microsoft SharePoint to publish shared documents, a staff schedule, and team discussions and suggestions that are RSS.
• Worked for two weeks at the Art Institute of Raleigh-Durham to professionally develop a Financial Aid Officer into the Associate Director role and assisted in the financial planning for students starting in the Summer.
• Worked for two weeks at the Art Institute of Raleigh-Durham to professionally develop a Financial Aid Officer into the Associate Director role and assisted in the financial planning for students starting in the Summer.
• Managed department support staff and student workers to ensure exceptional front line customer service was in place and consistent. Show less

Brookline, MA

• Re-established customer loyalty for a caseload of approximately 300 enrolled students from a previously terminated employee and corrected all compliance errors.
• Assisted the Director of Student Financial Services in reset training of other Financial Aid Officers that were completing tasks outside of standard EDMC operating procedures.
• Worked on both new student and continuing student teams to provide exceptional customer service throughout the entire department… Show more
• Worked on both new student and continuing student teams to provide exceptional customer service throughout the entire department.
• Guided individual students and their support groups to negotiate individualized financial plans within regulatory and company guidelines. Duties also included paid aid management and file compliance. Show less

San Diego, CA

• Assisted the Associate Director of Student Financial Services in the training and onboarding of new Financial Aid Officers.
• Worked on both new student and continuing student teams to provide exceptional customer service throughout the entire department.
• Guided individual students and their support groups to negotiate individualized financial plans within regulatory and company guidelines. Duties also included paid aid management and file compliance.

Greater San Diego Area

• Managed a team of 80 wait staff that served a 500-resident independent living retirement community. Duties included budget management, staffing, resident relations, professional development, and performance evaluation.
• Developed and implemented a new, comprehensive training program for four different levels of employees.

The Wset Level 3 Award In Wines And Spirits (Qcf), Pass With Distinction

The Wset Level 2 Award In Wines And Spirits (Qcf), Pass With Distinction

Master Of Business Administration (M.B.A.)

Bachelor Of Arts (B.A.), Communication - Advertising