Michael Cardenas Email & Phone Number

Round Rock, Texas, United States

Round Rock, Texas, United States

• High-profile Marketing team driving point of sell attach, marketing, and training programs.
• Enable, maintain, and organize Ecosystems within sales configurators.
• Measure and present attach performance, create go to market strategies to drive results.
• Multi team Collaboration to align strategies, projects, training, and marketing.

Round Rock, Texas, United States

• Earned a leadership position for demonstrating commitment to excellence.
• Built robust relationship with Tier 1 distributor Synnex to win large deals.
• Capitalized on large sales opportunities via RFP and Special Pricing.
• Implemented Agile IT, requirements gathering, prioritization, and budgeting.

Austin, Texas Area

- Engaged Cross-functional Global HD and APP Support teams by identifying Premier trends for preventive IT implementation and also new product launches- Responsible for Queue health and Agent efficiency by positive instruction and knowledgebase- Drove Strategy by managing Customer to VP communication portal (Talk to Lance Sr. Clair)

Responsible for providing pre/post-sales support for ESLH segment, handling a variety of issues including reporting, contract renewal and maintenance, and data entry/transfer between a variety of applications. Collaborate with internal team members, Sales, as well as external customers and partners to root-cause historical issues, and deliver the best.

Floor Lead responsible for monitoring burn health in relation to (FPY) First Past Yield. Manages all EMR technical escalations and productivity concerns. Provide daily end of shift metric reports including key issues, and escalations. Identify trends that directly or indirectly impact costs and escalate to appropriate departments or vendors. Assist in.

Actively repair and return systems to operations to ensure efficiency and short cycle time of repairs. Assisted and interacted with Engineering/sustaining group, Test Engineers, Process Engineers, vendors, and builders in the completion of tasks or repair issues. Escalated issues in complex nature and interact with management, engineers and quality.

Evaluate and verify CFI (Custom Factory Integration) orders, before released to manufacturing floor. Escalate CFI order issues to Project Engineers and Project Management; ensure resolutions were implemented; account was approved.

Selected to participate as part of the first interview team for the WS1 manufacturing center in North Carolina; Interviewed 76 potential employees over a six day period. Traveled to North Carolina on 2 separate occasions to train over 100 new WS1 employees, all WS1 employees were up to speed on the build process; focused on values such as the customer.

Negotiated with management to resolve multifaceted issues; directed small to medium teams to monitor and escalate issues pertaining to complex orders; in areas such as: kitting, burn, boxing, ASRS, and DC. Ensure cycle times met contractual goals, produced hourly order completion report for supervisors/specialists.

Constructed and maintain flow of materials on the production line. Identify, corrected failures and problems related to new systems from the production line. Implemented and instructed a quick test process among other associates to reduce burn time, failures, and workmanships which lead to an increase in order completion. Handle complex issues regarding.

Programmed pagers and two-way devices, kept an accurate inventory of cell phone stock and product accessories, and ordered inventory as needed. Assisted customers and sales representatives with product related inquiries/complaints.

Education record

Hd, Soccer