Michael Carlo Email & Phone Number

Meriden, Ct, Us

Meriden, Ct, Us

Wallingford, Connecticut, United States

Organize and conduct training workshops for SLED and K-12 organizations, Emergency Communication Centers (ECCs), and public safety officials to facilitate adaptation of new SaaS and on-premises solutions during the transition period.• Spearhead training sessions throughout New England to equip users with the skills needed to effectively use interoperability multimedia communication and automated emergency response systems.• Design 5 End User Reference Guides to improve technology utilization and self-service capabilities.• Conduct proactive portfolio management through regular customer meetings to address challenges, share updates, and reinforce customer success goals.• Deliver hands-on support during onboarding to ensure seamless integration and long-term client satisfaction.• Facilitate change management efforts to guarantee service and solution adoption of new technologies and practices within the customer's organization.• Collaborate with customer support and engineering teams as a customer advocate, resolving complex issues.• Enhance customer experience by volunteering to configure 200+ End User credentials for a major client.• Leverage Salesforce CRM for account management, streamlining administrative processes.

New Haven, Connecticut, United States

Guided a team of fuel delivery drivers, optimized routes, and ensured compliance with safety regulations. Developed tools to track oil purchases, reducing excess deliveries and eliminating fuel shortages.• Managed a fleet of 5 drivers.• Developed Excel-based tools for tracking.• Analyzed data for efficiency improvements.

Southington, Connecticut, United States

As a Merchandise Operations Leader at Petco, I successfully optimized stock levels and improved warehouse space management, led a team to address customer and team needs, and promoted safety standards to ensure operational compliance and customer satisfaction.• Optimized stock levels and improved warehouse space management for a health and wellness company focused on pets.• Led a diverse team of 4 to address customer and team needs as Leader on Duty at Petco.• Promoted safety standards and mediated conflict resolutions, ensuring operational compliance and customer satisfaction.

Manchester, New Hampshire, United States

Led the deployment and engineering efforts for fiber-based networks for broadband internet, VoIP, and video, and ensuring hardware installations and service reliability for telecommunications customers.• Collaborated effectively with cross-functional teams and external vendors, leading to selection for 2 prominent projects.• Mentored junior customer staff to enhance their job comprehension and performance.

Manchester, New Hampshire, United States

Supervised a team of 10 to deliver professional services to broadband customers, meeting project timelines and quality benchmarks enhancing coaxial, fiber-based telecommunication services.• Utilized project management software to enhance operational efficiency and track progress effectively.• Secured a 12-month contract extension with a key customer through exceptional service delivery.

Associate'S Degree, Electrical Engineering Technology

Certificate, Fire Fighter 1